Field Service Engineer

Makino; Chicago (IL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Dental & Vision

Life insurance

Disability insurance

Vacation 3 weeks

Bonus plan

Holidays 11

401(k) plan

Tuition reimbursement

Job summary

Makino is seeking a CNC Technician Level 2 or Sr. to support the Greater Chicago, IL region. The role requires hands-on repair, installation, and preventive maintenance of Makino CNC machine tools at customer sites, often from home with travel to customer locations.

The candidate will use manuals and vendor resources to resolve issues, document statuses, and participate in onboarding training. Strong communication and technical skills are essential, along with flexibility for travel.

Qualifications

• Direct hands-on experience servicing, installing, troubleshooting, and maintaining Makino CNC machine tools is required.
• Ability to read and interpret technical drawings and schematics.
• Proficiency with software tools (e.g., Microsoft Office); laptop, smartphone, and apps used daily.
• Strong technical, communication, and presentation skills.
• Willingness to work flexible hours with travel throughout a regional territory.

Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain CNC machine tool equipment and controls. Makino provides a company vehicle; gas and travel expenses are covered.
• Use online technical documentation, manuals, and vendor resources to research and resolve machine issues.
• Complete and submit accurate documentation to Makino and customers regarding machine status, repairs, and installations.
• Perform and promote preventive maintenance on customer equipment and provide after-sales technical support and training.
• Maintain an in-depth understanding of the machine tool industry and Makino product lines.
• Participate in training on CNC repair and Makino equipment during onboarding.

Skills

Hands-on CNC service

Read drawings & schematics

Communication & presentation

Travel willingness

Tools

Microsoft Office

Job description

Makino is a world leader in metal-cutting and machining technology. As a leader in the advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market. When companies make the parts that matter for automotive, aerospace, medical, die/mold and other industries worldwide, they make them with Makino.

CNC Technician Level 2 or Sr.

Position Summary

The CNC Technician at Makino will utilize strong mechanical and electrical skills to troubleshoot, repair, and maintain CNC equipment. This role reports directly to the Reginal Customer Support Manager and plays a key part in supporting our customers’ machine tool operations. This position will primarily cover the Greater Chicago, IL region with the occasional travel outside the region.

Key Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain CNC machine tool equipment and controls. (Makino provides a company vehicle; gas and travel expenses are covered.)
• Use online technical documentation, manuals, and vendor resources to research and resolve machine issues.
• Complete and submit accurate documentation to Makino and customers regarding machine status, repairs, and installations.
• Perform and promote preventive maintenance on customer equipment and provide after‑sales technical support and training.
• Maintain an in‑depth understanding of the machine tool industry and the Makino product lines.
• Participate in training on CNC repair and Makino equipment during onboarding,

Qualifications & Skills

• Direct hands‑on experience service, installing, troubleshooting, and maintaining Makino CNC machine tools is required. Candidates with equivalent experience with other high‑end CNC machine tool platforms will also be considered.
• Ability to read and interpret technical drawings and schematics.
• Proficiency with software tools (e.g., Microsoft Office); role requires regular use of a laptop, smartphone, and various applications.
• Strong technical, communication, and presentation skills.
• Willingness to work flexible hours with travel throughout a regional territory. (Technicians are dispatched from home to customer locations.)

What Makino Offers

Makino invests in the success and well‑being of our employees, offering a comprehensive range of benefits:

• Competitive starting salary
• Market‑competitive health benefits, dental and vision, company‑paid life insurance/short- and long-term disability.
• 3 weeks of vacation to start
• Bonus plan
• 11 company paid holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events, perks, and assistance programs

Physical & Mental Requirements

Makino will provide reasonable accommodations as needed to enable individuals with disabilities to perform essential functions.

• Ability to move throughout customer and company premises.
• Ability to focus and prioritize multiple tasks and responsibilities.
• Ability to bend, twist, stoop, reach, and lift materials up to 50 lbs.
• Frequent use of hands and arms for fine motor tasks.
• Visual capability including close, distance, peripheral, and depth perception.
• Ability to remain composed and professional in stressful situations.

Equal Opportunity Employer

Makino provides equal employment opportunities to all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.