Field Service Engineer 1

Makino; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive starting salary

Health benefits

401(k) retirement plan

Tuition reimbursement

Employee appreciation events

Job summary

A leading global manufacturer in Austin, Texas is seeking a CNC Technician to install, troubleshoot, and maintain CNC equipment for customers. The ideal candidate will possess strong mechanical and electrical skills, and have the ability to work independently. Responsibilities include traveling to customer sites, performing preventive maintenance, and providing excellent technical support. The company offers competitive salary, comprehensive health benefits, and a supportive work environment.

Qualifications

• Experience in CNC repair and troubleshooting is required.
• Ability to independently diagnose and resolve mechanical and electrical issues.
• Proficiency with laptop and smartphone applications.

Responsibilities

• Travel to customer sites to install, troubleshoot, and maintain CNC equipment.
• Use technical documentation to resolve machine issues.
• Perform preventive maintenance and provide after-sales support.

Skills

CNC repair and troubleshooting

Reading technical drawings

Software proficiency (e.g., Microsoft Office)

Technical communication skills

Flexible work hours

Job description

Makino is a world leader in metal‑cutting and machining technology. As a leader in the advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market. When companies make the parts that matter for automotive, aerospace, medical, die/mold and other industries worldwide, they make them with Makino.

CNC Technician – Makino

Position Summary

The CNC Technician at Makino will utilize strong mechanical and electrical skills to troubleshoot, repair, and maintain CNC equipment. This role reports directly to the Reginal Customer Support Manager and plays a key part in supporting our customers’ machine tool operations.

Key Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain CNC machine tool equipment and controls. (Makino provides a company vehicle; gas and travel expenses are covered.)
• Use online technical documentation, manuals, and vendor resources to research and resolve machine issues.
• Complete and submit accurate documentation to Makino and customers regarding machine status, repairs, and installations.
• Perform and promote preventive maintenance on customer equipment and provide after‑sales technical support and training.
• Maintain an in‑depth understanding of the machine tool industry and the Makino product lines.
• Participate in training on CNC repair and Makino equipment during onboarding.

Qualifications & Skills

• Experience in CNC repair and troubleshooting is required including the ability to independently diagnose and resolve issues across mechanical, electrical and control systems.
• Ability to read and interpret technical drawings and schematics.
• Proficiency with software tools (e.g., Microsoft Office); role requires regular use of a laptop, smartphone, and various applications.
• Strong technical, communication, and presentation skills.
• Willingness to work flexible hours with frequent travel throughout a regional territory. (Technicians are dispatched daily from home to customer locations.)

What Makino Offers

• Competitive starting salary
• Market‑competitive health benefits, dental and vision, company‑paid life insurance/short- and long-term disability.
• 3 weeks of vacation to start
• Bonus plan
• 11 company paid holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events, perks, and assistance programs

Physical & Mental Requirements

• Ability to move throughout customer and company premises.
• Ability to focus and prioritize multiple tasks and responsibilities.
• Ability to bend, twist, stoop, reach, and lift materials up to 50 lbs.
• Frequent use of hands and arms for fine motor tasks.
• Visual capability including close, distance, peripheral, and depth perception.
• Ability to remain composed and professional in stressful situations.

Equal Opportunity Employer

Makino provides equal employment opportunities to all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.