Field Service Engineer 1

GE HealthCare; Missouri; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Relocation Assistance Provided

Job summary

GE HealthCare is seeking a Field Engineer to perform preventative maintenance, installations, troubleshooting, and repairs on medical equipment in the Kansas City area within hospital systems. You will support a range of modalities and collaborate with healthcare teams to ensure optimal patient care.

The role requires an Associate degree or equivalent/military education and 2 years of service experience, with a valid driver’s license and the ability to work after hours; relocation assistance is

Qualifications

• Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment.
• Or high school diploma/GED and 4 years of relevant experience.
• Or a graduate of the GEHC Apprentice Program.

Responsibilities

• Perform preventative maintenance on medical equipment in hospital/healthcare settings.
• Perform troubleshooting and basic service repairs on customer equipment.
• Assist more experienced field engineers with installations and more complex repairs.
• Proactively engage with team members to ensure customer solutions.
• Maintain relationships with customers and ensure timely communication and follow up.

Skills

Valid Driver's License

Web applications

Microsoft Office

Education

Associate degree or equivalent military education

High school diploma/GED

GEHC Apprentice Program graduate

Job description

Job Description Summary

The Field Engineer will perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing medical equipment for various modalities within a hospital or healthcare system in Kansas City MO or Kansas City KS.

Job Description Summary

The Field Engineer will perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing medical equipment for various modalities within a hospital or healthcare system in Kansas City MO or Kansas City KS.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities

• Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
• Perform troubleshooting and basic service repairs on customer equipment
• Assist more experienced field engineers with equipment installations and more complex repairs
• Proactively engage with other team members to ensure appropriate solution for the customer
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts.
• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Required Qualifications

• Educational and Technical Requirements
  • Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment
  • Or high school diploma/GED and 4 years of relevant experience
  • Or a graduate of the GEHC Apprentice Program
• Must have and maintain a valid Driver’s License
• Experience with Web applications as well as Microsoft suite of products
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Ability to be available after hours and/or work a rotating on-call schedule including weekends
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

Preferred Qualifications

• Technical capabilities in (MR and CT)

Physical Requirements

• Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.
• Relocation Assistance Provided: Yes

GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.