Field Service Engineer 3

GE HealthCare; New Mexico; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE HealthCare is seeking a Field Service Engineer 3 to support Farmington, NM and nearby areas, with relocation assistance for out-of-state candidates. The role includes preventative maintenance, installations, troubleshooting, and coaching junior engineers to ensure service excellence.

You will lead complex repairs, train teammates, and liaise with customers to resolve issues while maintaining logs and parts orders. A 4+ year background in electrical equipment servicing and U.S.

Qualifications

• Bachelor’s or higher in Electrical/Biomedical/Mechanical Engineering or equivalent.
• 4+ years of experience servicing electrical equipment.
• Equivalent military education with 4+ years of experience.
• 8+ years of experience with a High School Diploma.
• Experience interfacing with customers in a service process.
• Legal work authorization in the U.S. with background checks.

Responsibilities

• Perform advanced troubleshooting and repair on assigned equipment.
• Lead installations, validation and maintenance on equipment.
• Coach less experienced Field Engineers and provide feedback.
• Lead communications with customers and act as escalation point.
• Own issues from dispatch to resolution and coordinate with teams.
• Lead and participate in account community initiatives and meetings.
• Maintain service records, order parts, and manage cycle times.

Skills

Electrical equipment servicing

Customer interfacing

Troubleshooting

Leadership

Microsoft Office / Web apps

Education

Bachelor's/Associate in Electrical/Biomedical/Mechanical Eng

Equivalent military education

High School Diploma + 8+ years experience

Tools

Web applications

Microsoft Office

Job description

Job Description Summary

The Field Service Engineer 3 will work in and around the Farmington, New Mexico service area. Candidates can also be located in and around Durango, Colorado or any adjacent location that allows for a reasonable commute to hospitals within this service area. Relocation support is provided for out of state candidates, or candidates willing to move to these locations.

Job Description Summary

The Field Service Engineer 3 will work in and around the Farmington, New Mexico service area. Candidates can also be located in and around Durango, Colorado or any adjacent location that allows for a reasonable commute to hospitals within this service area. Relocation support is provided for out of state candidates, or candidates willing to move to these locations.

The Senior Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Senior Field Service Engineer is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to trouble shoot and perform moderately complex repairs on assigned equipment. Independently performs and leads equipment installations in one or more modalities. Responsible for driving customer satisfaction through Service Excellence.

Job Description

Key Responsibilities

• Perform advanced troubleshooting and repair on assigned equipment.
• May also perform installation, validation and maintenance on assigned equipment.
• Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members.
• Lead communications with customers and serve as escalation point for customer-related concerns including installs.
• Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.
• Lead and communicate HQ and Zone or Area-level initiatives.
• Co-lead regular team or modality meetings as required.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Effectively communicate and partner with teammates and colleagues.
• Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Embody the belief that Customers determine our success by focusing on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Demonstrate strong commercial acumen. Serve as a key member and leader of the account community for assigned accounts.
• Exhibit boundaryless collaboration with Commercial Sales teams and region/zone leadership to support business growth.
• Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies.
• May include application training of clinical or scientific staff on designated equipment.

Required Qualifications

• Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment;
• OR equivalent military education and 4+ years of experience servicing electrical equipment;
• OR High School Diploma/GED and 8+ years of experience servicing electrical equipment.
• Experience interfacing with both internal team members and external customers as part of a solution based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
• Experience with Web applications as well as Microsoft suite of products.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Special Physical Requirements

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for long periods of time. Must also be able to reach at, above and below shoulder level, flex or extend neck and have good hand and finger dexterity.
• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.
• Must have a valid Driver’s License

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.

GE HealthCare is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes