Field Service Engineer 1

GE HealthCare; Louisville (KY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Relocation assistance provided

Job summary

GE HealthCare is seeking a Field Service Engineer 1 in the Louisville, KY area. You will perform preventive maintenance, assist with installations, and troubleshoot basic issues on diagnostic and invasive cardiology equipment.

Travel for training and field support is required, with a five 8-hour shift schedule. You will collaborate with teammates to ensure customer satisfaction, document service activities, and participate in revenue programs while upholding quality standards.

Qualifications

• Associate’s or Bachelor’s degree in Electrical, Biomedical, Mechanical Engineering or related field or military equivalent.
• Experience with web applications and the Microsoft Office suite.
• Valid Driver’s License and ability to travel for training.

Responsibilities

• Learn to perform preventive maintenance and basic repairs on designated equipment.
• Assist with equipment installation and basic troubleshooting under supervision.
• Communicate effectively with customers and teammates to ensure resolution.
• Document service activities, order parts, and manage service reports timely.
• Follow GEHC quality policies and escalate issues per process.
• Identify potential future service opportunities and support revenue programs.
• Maintain professional demeanor in high-stress customer environments.
• Travel for training as needed and support regional/national teams.

Skills

Web applications

MS Office

Education

Engineering degree or military equivalent

High School + 2 years servicing electronics

Job description

Job Description Summary

The Field Service Engineer 1 will work in the Louisville, KY service region. The primary modalities for this position are expected to include Invasive Cardiology / Diagnostic Cardiology support. The work shift will be five 8- hour shifts.

The Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Field Service Engineer is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to trouble shoot and perform basic repairs on assigned equipment. Supports more experienced Field Engineers, both onsite and remotely, with installations while learning more complex repairs. Responsible for driving customer satisfaction through Service Excellence.

Job Description

Responsibilities:

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or Corrective Repairs.

• Assist more experienced field engineers with equipment installation.

• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.

• Effectively communicate and partner with teammates and colleagues.

• Learn to effectively communicate with customers to ensure resolution and proper follow‑up, leading to customer satisfaction.

• Partner with the customer and recommend value‑added services that will help the customer run their business more efficiently.

• Maintain a calm and professional demeanor in high stress and customer service environments.

• Keep up to date on administrative responsibilities such as debriefing customer service reports in a timely manner, ordering repair parts, submitting expenses and managing cycle times.

• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.

• Serve as a member of the account community for key accounts.

• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.

• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.

• Keep up to date with competitor information and market trends.

• Answer service calls independently without assistance within one year of employment.

Quality‑Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

• Complete all planned Quality, EHS & Compliance.

Required Qualifications:

• Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education to an Associate’s or Bachelor’s degree; OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 2 years of experience servicing electronic or electro‑mechanical equipment.

• Experience with Web applications as well as Microsoft suite of products.

• Must have and maintain a valid Driver’s License.

• Willingness to travel for training.

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Preferred Qualifications:

• Technical capabilities in ( Invasive Cardiology / Diagnostic Cardiology ).

Special Physical Requirements:

• Must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

• Must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes