Field Service Technician

IQS, Inc.; Washington; On-site; USD 54,000 - 67,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) savings plan (+ company match)

Life & AD&D

Disability Insurance

Voluntary benefits

Job summary

ZEISS in Seattle, WA is seeking a Field Service Technician to install, repair, and calibrate high-tech machines at customer sites across the region. You will collaborate with service teams to support ZEISS products from installation through field testing.

The role requires hands-on electrical and mechanical aptitude, experience with CMMs, and strong communication. Expect 50+ hours weekly, with 90–100% travel and occasional international assignments; a technical background is essential.

Qualifications

• High school diploma or GED required.
• Technical schooling or college degree in electronics or industrial mechanics preferred.
• Military technical training acceptable.
• Must have experience with hand tools and basic electrical test equipment.

Responsibilities

• Install, Repair, Troubleshoot, Service and Calibrate high tech machines at customer locations.
• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Demonstrate the ability to learn new skills on high tech CMMs using mechanical and electronic aptitude.
• Perform required administrative paperwork accurately.
• Be solutions-oriented and able to work independently in a fast-paced, high-pressure environment.
• Travel 90-100% within service area; international travel as needed.
• Other duties as required.

Skills

Customer service

Microsoft Windows

Driver license

Physical stamina

Overtime ready

Technical education

Education

High School Diploma / GED

Technical school / associate or bachelor in electronics

Military technical training

Tools

Hand tools

Electrical test equipment

Coordinate Measuring Machines (CMMs)

Job description

About Us:

This role will be supporting the Seattle, WA and surrounding area.

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As one of the pioneers of science, ZEISS handles the everchanging environment of our fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and with over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

As a Field Service Technician, you get to work with an astonishing team that plays a vital role in Carl Zeiss Industrial Quality Solutions, LLC. Show case your skills and experience by process enhancements focused on installation and servicing of custom equipment. You will interact with customers and cross functional service groups that support and launch ZEISS products into the field. Additionally, you will aid the R&D team with engineering work in relation to design, build, and new system testing. This position will also support the production of systems during various stages of assembly and setup.

Sound Interesting?

Here's what you'll do:

• Install, Repair, Troubleshoot, Service and Calibrate high tech machines at customer locations.
• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Demonstrate your ability to learn new skills on high tech CMM's (Coordinate Measuring Machines) utilizing mechanical and electronic aptitude.
• Perform necessary administrative paperwork in a complete and accurate manner.
• Be Solutions-oriented with the ability to work independently in a high pressure, fast-paced and innovative environment.
• Travel requirement is 90-100% within the service area, including international travel as needed.
• Other duties as required.

Do you qualify?

• Minimum, High School graduate, completed GED or equivalent.
• Or, Tech School, associate, or bachelor's degree in a technical discipline such as, Electronics, Industrial Mechanics, and the like.
• Or, Training and experience from a Military Technical School.
• Prior experience working with hand tools and basic electrical test equipment.
• Microsoft operating system knowledge is required.
• Capable of unassisted physical lift of one article weighing up to 75 pounds.
• Able and willing to work minimum of 50 hours per work week. Regular + OT.
• Ability to work in an industrial production shop floor environment.
• Valid Driver License required.
• Excellent communication and customer service aptitude.

Nice to haves:

• Previous experience installing and troubleshooting industrial electronics, machines, or computer systems.
• Previous CMM (Coordinate Measuring Machine) installation and troubleshooting experience is preferred however not required.

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

The annual pay range for this position is $54,000 - $67,000

The salary offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is eligible for a performance bonus or sales commissions.

ZEISS also offers robust employee benefit offerings:

• Medical
• Dental
• Vision
• 401(k) savings plan (+ company match)
• Life & AD&D
• Disability Insurance
• Voluntary benefits, such as Legal Plan, Home/Auto, Pet Insurance & more

Time-off

• 8 or more holidays annually
• 10 or more PTO days accrued annually
• 2 or more floating holidays
• Sick days based on hours worked

Your ZEISS Recruiting Team:

Christina Choing

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).