Field Service Engineer

Socket.dev; Wilmington (DE); On-site; USD 60,000 - 90,000; Full time

Job summary

Socket.dev is seeking a field service technician to perform preventive maintenance and repairs on specialized equipment at customer sites. You will troubleshoot, diagnose, and repair both mechanical and electrical systems, with a focus on customer satisfaction and professional on-site presentation.

Responsibilities include interpreting blueprints, maintaining detailed service records in Salesforce, and coordinating with customers to ensure timely resolution.

Qualifications

• Able to diagnose machine malfunctions and troubleshoot complex equipment.
• Willingness to travel 50–75% and work overtime as needed.
• Must read and interpret mechanical and electrical blueprints.
• Maintain records in Salesforce for each service call.
• Maintain safety standards and report near misses and accidents.

Responsibilities

• Analyze and diagnose machine malfunctions.
• Troubleshoot onsite and remote equipment issues.
• Perform mechanical and electrical repairs at customer sites.
• Read mechanical/electrical blueprints.
• Recommend replacement parts or additional service when appropriate.
• Accurately document service calls in Salesforce.

Skills

Able to discern wire colors

Overtime availability

On-call readiness

Travel willingness

Safety compliance

Education

High school diploma or technical/trade school

Tools

Salesforce

Job description

OVERVIEW

Responsible for completing preventive maintenance and repairs on SencorpWhite material and handling equipment installed at various sites. Must be able to troubleshoot and problem solve. Must be customer-focused and project a professional image for SencorpWhite. Excellent mechanical, electrical, and computer aptitude required.

PRIMARY DUTIES AND RESPONSIBILITIES

• Develop the ability to analyze and diagnose machine malfunctions
• Troubleshoot equipment issues and provide solutions both onsite and remotely.
• Perform mechanical and electrical repairs to equipment at customer sites.
• Abilityto read and comprehend both mechanical and electrical blueprints.
• Recommend replacement parts and/or additional service when appropriate.
• Accurately document all service calls and maintain current records in Salesforce.
• Adheres to safety procedures, and report any safety issues, including “near misses” and accidents as soon as possible.
• Submits accurate, complete travel expense accounts within 5 days of completion of business trip.
• Follows up with customer to ensure complete satisfaction.
• Responsible for maintenance and upkeep of the company equipment.

SPECIFIC CHARACTERISTICS, SKILLS AND ABILITIES REQUIRED

• Able to discern wire colors.
• Vaccinations may be required by some customer sites.
• Ability and willingness to obtain and maintain required vendor credentials, background checks or other documentation necessary to access customer sites, including hospitals and healthcare facilities.
• Regular overtime required to meet customer needs.
• On call availability required to meet customer guaranteed response times.
• Willingness to travel by plane, overnight visits required.
• Performs other duties as assigned by Sr FSE and/or supervisor.
• Serves as back up to other positions to cover vacations and other absences.

PHYSICAL REQUIREMENTS OF POSITION

• Requires frequent bending, reaching, kneeling, and other physical activity associated with installing, servicing, and repairing equipment.
• Must be able to safely install, remove, and service motors and other machine components weighing up to 125 pounds, with appropriate lifting equipment or assistance when required.
• Must be able to work at elevated heights while using required fall-protection equipment, including a safety harness.
• Must be able to safely work in enclosed or restricted spaces as required at customer locations.
• Must be able to drive for extended periods and subsequently perform the physical and technical duties of the position.
• Ability and willingness to travel approximately 50–75% of the time, including air travel, overnight stays, and extended driving, based on customer and business needs.

EDUCATION, EXPERIENCE AND/OR CERTIFICATION REQUIRED AND PREFERRED

• High school diploma, technical school, trade school or military school.