Field Service Engineer

Shimadzu Medical Systems, USA; Washington; On-site; USD 70,000 - 100,000; Full time

Job summary

Shimadzu Medical Systems, USA is seeking a Field Service Engineer to provide on-site maintenance, repair, and installation of radiographic imaging systems at customer locations. You will perform diagnostics, installations, and preventive maintenance on DR, R/F, and cardiovascular equipment, while ensuring compliance with safety and patient privacy policies.

The role requires travel to customer sites, strong mechanical and electrical troubleshooting skills, and the ability to manage multiple

Qualifications

• Associate degree in electronics or equivalent military training preferred.
• High School diploma or GED required.
• Military/Vocational training a plus.
• 3–5 years’ installation and service experience with radiographic imaging equipment.

Responsibilities

• Provide service support at customer sites via maintenance, repair and installation.
• Service mobile radiographic, R/F, DR, and cardiovascular equipment with diagnostics and repairs.
• Complete service tickets, time cards, expense reports and site logs timely and accurately.
• Exercise budgetary responsibility for parts and financial impact on service profitability.
• Assist other field service engineers and be available for travel and training.
• Troubleshoot with end users to identify timely solutions.
• Assist sales in identifying service opportunities such as agreements and contracts.
• Share knowledge and work in a team to achieve objectives.
• Maintain performance standards to minimize repeat calls and ensure follow ups.
• Follow company policies, procedures, and safety standards; protect patient privacy.

Skills

Driver's license

Mechanical aptitude

Electrical troubleshooting

Schematic reading

Customer service

Time management

Team player

On-call readiness

Education

Associate degree in electronics

High School diploma or GED

Military/Vocational training

Tools

DICOM

Microsoft Windows

Networking

Job description

Job Description

Responsibilities:

1. Provides service support to customers through maintaining equipment located at customer site by performing the maintenance, repair, and installation.
2. Services mobile, general radiographic, R&F, DR, and cardiovascular equipment by providing diagnostic maintenance, repairs, and installation. Perform independently in both routine and complex tasks.
3. Completes all administrative duties in a timely, accurate, and professional manner. This includes but is not limited to: service ticket completion and submission, time card completion and submission, expense reporting, site log reporting, parts inventory management, FDA reporting, radiation badge compliance, tools & test equipment care and maintenance.
4. Exercises budgetary responsibility and integrity regarding use of replacement parts and other matters that would have a financial impact on company and service profitability.
5. Assists other field service engineers with workload and must also be available for call in and travel for training as required.
6. Consistently work with end users and utilizes all available resources to troubleshoot a problem and be able to identify solutions in a timely manner.
7. Assists the sales department in identifying service sales opportunities, i.e., service agreements, contracts, new business opportunities.
8. Shares knowledge with co-workers and participates in a team environment to achieve assigned objectives.
9. Maintains a strong standard of performance by ensuring a low percentage of repeat calls, executes timely completion/follow up, seeks additional assignments, follows manufactures recommended procedures, demonstrates reliability/consistency of work performed, and plans the work schedule.
10. Demonstrates behaviors consistent with the Company’s Vision, Mission and Values in all interactions with customers, co-workers and suppliers.
11. Complies with all customer and company policies, procedures, and safety standards.
12. Performs all duties in a professional and courteous manner, respects customer’s needs and patient privacy.

Education and Experience:

1. Associate degree in electronics preferred or equivalent military training:
2. High School diploma or GED required.
3. Military/ Vocational training a plus
4. Preferred Experience: 3-5 years’ installation and service of DR detectors and/or Radiographic Medical Imaging Equipment.

Skills and Abilities:

1. Valid driver’s license and is insurable, Travel via car to customer sites. Must maintain personal vehicle.
2. Good mechanical aptitude and ability to perform basic electrical troubleshooting.
3. Ability to follow a schematic diagram.
4. Computer skills with knowledge of DICOM, Microsoft Windows applications and networking.
5. Good organization skills, applies high level of attention to detail and accuracy.
6. Ability and willingness to serve On-call duty on a scheduled rotation.
7. Quality and customer service driven to consistently meet/exceed INTERNAL or EXTERNAL customer expectations.
8. Team player who is willing to go above and beyond to help others.
9. Good time management skills can work independently with minimal supervision.
10. Possible overnight travel and extended stay on short notice including evenings, weekends, and holidays.
11. Scopes, meters, and test equipment provided. Must have own hand tools.

Physical Demands and Work Environment:

1. On-call/standby/overtime may be assigned
2. Ability to travel to other locations as required.
3. Ability to make repairs in very cramped and difficult to access areas.
4. Typically performs work in a hospital or imaging center.
5. May have exposure to x-ray radiation.
6. Must be able to climb and work on ladders.
7. Must be able to carry equipment up or down stairs.