Field Service Engineer

Nordson; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Nordson Measurement & Control is seeking a Field Service Engineer responsible for installing, maintaining, troubleshooting, and repairing equipment at customer sites with up to 90% travel. The role requires strong technical expertise, excellent customer service, and ability to diagnose equipment issues efficiently.

Candidates should have an engineering degree or military equivalent, 2+ years in field service or similar, and be comfortable reading schematics and manuals while coordinating with

Qualifications

• Bachelor's or associate degree in Engineering, Electronics, Mechanical Engineering, or Military equivalent.
• 2+ years of field service, maintenance, or technical support preferred.
• Strong troubleshooting and diagnostic skills.
• Knowledge of electrical, mechanical, hydraulic, and pneumatic systems.
• Ability to read technical drawings, schematics, and manuals.
• Proficiency with Microsoft Office and service management systems.
• Valid driver's license and ability to travel extensively.

Responsibilities

• Install, commission, and configure equipment per requirements.
• Perform preventive maintenance and inspections.
• Diagnose and repair mechanical, electrical, hydraulic, pneumatic, and software issues.
• Respond to service calls and provide customer support.
• Document service activities and maintenance records accurately.
• Provide technical training and guidance to customers.
• Collaborate with engineering, support, and sales teams to resolve issues.
• Travel frequently to customer locations.

Skills

Troubleshooting

Customer service orientation

Reading schematics/drawings

Communication skills

Time management

Adaptability

Team collaboration

Education

Associate's or Bachelor's in Engineering or Military equivalent

Job description

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Job Summary

The Field Service Engineer is responsible for installing, maintaining, troubleshooting, and repairing equipment at customer sites. This role requires strong technical expertise, excellent customer service skills, and the ability to diagnose and resolve equipment issues efficiently to minimize downtime and ensure customer satisfaction. Travel required.

Essential Job Duties and Responsibilities

• Install, commission, and configure equipment according to company and customer requirements.
• Perform preventive maintenance and inspections to ensure optimal equipment performance.
• Diagnose mechanical, electrical, hydraulic, pneumatic, and software-related issues.
• Repair and replace defective components and parts.
• Respond promptly to service calls and customer support requests.
• Document service activities, maintenance records, and repair reports accurately.
• Provide technical training and operational guidance to customers and end users.
• Collaborate with engineering, technical support, and sales teams to resolve complex issues.
• Monitor equipment performance and recommend improvements or upgrades.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Manage service tools, test equipment, and spare parts inventory.
• Travel frequently to customer locations as required

Education and Experience Requirements

• Associate's or Bachelor's degree in Engineering, Electronics, Mechanical Engineering, or Military Equivalent. Experience in Industrial Technology, or a related field a plus.
• 2+ years of field service, maintenance, or technical support experience preferred.
• Strong troubleshooting and diagnostic skills.
• Knowledge of electrical, mechanical, hydraulic, and pneumatic systems.
• Ability to read technical drawings, schematics, and manuals.
• Proficiency with Microsoft Office and service management systems.
• Valid driver's license and ability to travel extensively.

Preferred Skills and Abilities

• Customer service orientation
• Problem-solving and analytical thinking
• Communication and interpersonal skills
• Time management and organization
• Attention to detail
• Adaptability and flexibility
• Team collaboration
• Military Advanced Electronics School a plus
• Capital equipment support experience a plus

Working Conditions and Physical Demands

• Ability to lift and carry up to 50 pounds.
• Ability to stand, bend, climb, and work in industrial environments for extended periods.
• Willingness to travel and work flexible hours, including occasional weekends and holidays.
• Ability and willingness to occasionally travel internationally on an as needed basis

Travel Required

Estimated % 90

About Nordson Measurement & Control

Nordson Measurement & Control designs, develops and produces a wide range of process measurement and control instrumentation for a broad scope of manufacturing industries. By joining our team today, you will help us bring innovative ideas to life. Nordson Measurement & Control is a global team that works to create intelligent solutions that help our customers improve their manufacturing process, produce better products and become even more competitive. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Measurement & Control. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.