Application Field Service Engineer

Nordson Corporation; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Nordson Electronics Solutions seeks an experienced engineer to support both pre-sales and post-sales activities, including customer demonstrations, on-site installations, and servicing of complex equipment for all products and markets. You will check operational quality, train customers, and may serve as the primary technical contact for assigned accounts.

Travel up to 75% domestically and internationally is required; a technical degree in Mechanical or Electrical Engineering and 1–3 years of

Qualifications

• Technical degree in Mechanical or Electrical Engineering or equivalent required.
• 1-3 years related experience.
• Exposure to the printed circuit board and semiconductor packaging industries.

Responsibilities

• Supports both pre-sales and post-sales activities including customer demonstrations, material evaluation, on-site installations, and servicing and repair of complex equipment and systems for all products and markets.
• Checks out and approves operational quality of system equipment and instructs customers in operation and maintenance.
• May also participate in Call Center Phone Support and CRM system and perform other internal activities; may become primary technical contact for specific accounts.

Skills

Highly motivated

Self managing

Analytical thinker

Strong customer communication skills

Education

Engineering degree (Mechanical or Electrical) or equivalent

Job description

Nordson Electronics Solutions, a global leader in assembly and advanced packaging stage solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Job Summary

Responsible for supporting both pre-sales and post-sales activities including customer demonstrations, material evaluation, on-site installations, as well as servicing and repair of complex equipment and systems for all products and markets. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system and provides training. When not traveling may be called upon to participate in the Call Center Phone Support and CRM system and perform other internal activities. May also eventually be assigned to specific customer accounts as the primary technical support contact.

Essential Job Duties and Responsibilities

Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action.

Education and Experience Requirements

• Technical degree in Mechanical or Electrical Engineering or equivalent required.
• 1-3 years related experience
• Exposure to the printed circuit board and semiconductor packaging industries
• Ability to travel from 50- 75%; both domestic and internationally

Preferred Skills and Abilities

• Highly motivated and self managing
• Analytical thinker with great troubleshooting skills
• Strong customer communication skills

Working Conditions and Physical Demands

Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required Estimated up to 75%#LI-CL1

About Nordson Electronics Solutions

Nordson Electronics Solutions is a trusted surface treatment and precision fluid dispensing equipment supplier within the global electronics manufacturing industry, working closely with semiconductor, printed circuit board, and precision assembly manufacturers. By joining our team today, you will help us bring innovative ideas to life. Nordson Electronics Solutions is a global team that works to create machines and systems that improve the electronics and semiconductor manufacturing process. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Electronics Solutions. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.