Field Service Engineer

Toyota Tsusho America, Inc.; Florida; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary with Bonus Opportunities

Paid Time Off

Comprehensive Medical, Dental and Vision Benefits

401(k) with Company Contribution

Educational Tuition Reimbursement

Job summary

Toyota Tsusho America, Inc. is looking for a Field Service Engineer to support service operations for Toyota Group related companies and distributor partners in the Caribbean and Latin America. This position involves working with distributor partners and internal teams to ensure high service standards and operational performance.

The ideal candidate will have a Bachelor's degree in Engineering or Business and 3–6 years of experience in the automotive industry. Bilingual in English and Spanish preferred.

Qualifications

• Bachelor’s degree preferred within an Engineering field or business-related field.
• 3–6 years of experience within an automotive industry.
• Experience supporting automotive service operations or distributor networks.

Responsibilities

• Support distributor service operations and assist with resolving service-related inquiries.
• Monitor distributor service performance metrics and prepare reports.
• Coordinate service meetings, training, and regional events.

Skills

Automotive Service Operations Support

Service Performance Analysis

Customer Satisfaction Promotion

Bilingual in English and Spanish

Education

Bachelor’s degree in Engineering or Business

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Benefits

• Competitive Salary with Bonus Opportunities
• Paid Time Off
• Comprehensive Medical, Dental and Vision Benefits (Low Premiums!)
• Flexible Spending and Health Savings Accounts
• 14 Paid Company Holidays
• 401(k) with Company Contribution
• Educational Tuition Reimbursement

Job Summary

The Field Service Engineer supports service operations for Toyota Group related companies and distributor partners in the Caribbean and Latin America. This role works with the distributor partners and internal teams to maintain service standards and support operational performance.

Responsibilities

• Support distributor service operations and assist with resolving service-related inquiries and operational issues.
• Monitor distributor service performance metrics and assist in preparing reports to support performance reviews and operational improvements.
• Coordinate and support service meetings, training activities, and regional service events with distributor partners.
• Assist distributors in implementing service programs, safety campaigns, and operational initiatives in alignment with company standards.
• Collaborate with internal teams and distributor partners to support service operations and promote customer satisfaction.

Education & Experience

• Bachelor’s degree preferred within an Engineering field or business-related field.
• Plus 3–6 years of experience within an automotive industry.

Special Requirements

• Experience supporting automotive service operations or distributor networks.
• Working knowledge of service reporting systems and operational metrics.
• Ability to analyze service data and prepare operational reports.
• Experience supporting technical training, meetings, or service initiatives.
• Ability to travel up to 50% within the Caribbean and Latin America as required.
• Preferred Spanish and/or French speaking.
• Automotive Service experience (preferred).
• Distributor support experience.

Computer Skills

• Word
• Excel
• PowerPoint
• Outlook
• Internet search engines

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos in English and Spanish.
• Must have excellent communication skills and writing ability to communicate with customers, vendors, and sales staff.

Equal Employment Opportunity

We are proud to be an equal opportunity employer! It is the policy and commitment of the company to maintain a work environment that provides equal employment opportunity (EEO) for all its employees and applicants. We are committed to providing equal employment opportunities without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital/domestic partner status, veteran status, disability, genetic information or any other applicable lawfully protected basis. This policy applies to all terms and conditions of employment. We seek to employ individuals qualified for a position by virtue of job-related educational standards, training, experience, and personal qualifications.