Field Service Technician

Toyota Automated Logistics; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) Retirement Plan with company 8%

Vacation / Holiday Pay

Paid Volunteer time off

Tuition Reimbursement

Professional Associations, Conferences

Job summary

Toyota Automated Logistics is seeking a Field Service Technician to provide mechanical and electrical support at our robotics facility and client sites. This is a traveling role requiring hands-on problem solving and ability to work independently.

You will commission robotics equipment, perform startups, and train external customers while coordinating with site managers and project leaders. A technical two-year degree and 6+ years of field service experience are preferred, with 60-80% overnight

Qualifications

• Two-year technical degree required.
• 6+ years in a Service Tech role.
• Strong mechanical, electrical, pneumatic and PLC troubleshooting skills.
• Experience with VFD applications.
• Excellent interpersonal and customer-service skills.
• Eligible to work in the USA without sponsorship.

Responsibilities

• Provide mechanical and electrical support at robotics facility and client sites.
• Commission and startup robotic products.
• Troubleshoot equipment and perform start-up at installations.
• Coordinate with Service & Project Manager on-site.
• Train external customers.
• Travel 60-80% to customer locations; manage assignments.
• Ensure service quality and adhere to company standards.
• Provide feedback for Lessons Learned.
• Lift equipment up to 50 pounds as needed.
• Document site visits and service outcomes.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Pneumatic systems

PLC troubleshooting

VFD applications

Interpersonal skills

MS Office proficiency

Industrial robotics

Material handling/packaging background

Customer service mindset

Education

Two-year technical degree

6+ years in service tech role

Job description

The Field Service Technician role is a traveling role and provides both mechanical and electrical support both at our Robotics facility as well as at our client facilities. Field Service Technicians use a variety of tools and skills to provide customer support and ensure client satisfaction.

Job Functions:

• Understanding of Relay Logic Relay logic, Frequency Drives, Photocells, Proximity switches, high and low voltage systems, 1 & 3 phase electric circuits,
• PLC Programming; Computer/PLC, HMI, Robotic checkout and startup
• Assist with commissioning of robotic products, both internal and external customer sites
• Work with site manager role and supervision of sub-contractors at external customer sites
• Conduct training for external customers
• Provide customer service support for internal and external customers in a timely manner
• Receives assignments for location/customer from management, responsible for execution of solutions independently, following company standards
• Close coordination with Service & Project Manager as applicable.
• Starting up and troubleshooting of equipment
• Assistance with and final check of equipment layouts in preparation for installation
• Providing feedback on project successes and challenges to be incorporated into the Project Manager's Lessons Learned document
• Product Testing that may require lifting. These items may weigh up to and including 50 pounds.
• Occasional service visits will be required for a warranty issue, or for scheduled service
• Site visits (other than emergency service) to be scheduled well in advance and goals for each trip discussed with Service Manager

Travel Requirements:

• 60-80% overnight travel (Travel expenses paid by Toyota Automated Logistics)

Preferred Skills and Required Qualifications:

• 2-year degree from technical school and 6+’ experience within a Service Tech role
• Skilled in mechanical, electrical, pneumatic and PLC troubleshooting.
• Strong knowledge of VFD (variable frequency drive) applications.
• Strong interpersonal skills required.
• Literate with MS Office software suite and Internet/e-mail.
• Material Handling, Robotics, Manufacturing or Packaging background required.
• Strong technical aptitude and extensive knowledge of equipment operation and maintenance. Experience in industrial robotic applications and conveying in the packaging field (palletizers/packers) preferred.
• Solid understanding of application of contemporary industrial control systems. Strong demonstrated sense of customer service.
• Must be eligible to work in the USA long term without sponsorship.
• Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

About Toyota Automated Logistics:

Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande’s warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services.

In addition to exciting work at a growing company, we offer the following benefits:

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan with a company match
• Vacation / Holiday Pay
• Paid Volunteer time off
• Tuition Reimbursement
• Professional Associations, Conferences and Subscriptions
• Company Meetings & Events

Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.