Field Service Engineer

Cypress HCM; San Francisco (CA); Remote; USD 48,216 - 55,104; Full time

Benefits offered by this job

Fleet vehicle

Company card

Company laptop

Phone

Full benefits

Job summary

Cypress HCM is seeking a permanent Field Support Engineer to provide technical support for pharmacy automation products in the California Bay area. This role involves traveling regionally to provide exceptional customer service and technical problem resolution.

The ideal candidate will have at least 3 years of field service experience, a valid driver's license, and proficiency with Windows operating systems. Benefits include a fleet vehicle, company laptop, phone, and full benefits.

Qualifications

• At least 3 years of field service experience.
• Valid driver's license and clean driving record.
• Live within commutable distance of San Jose, CA.
• Proficiency with Windows and Microsoft Office.
• Strong mechanical aptitude and ability to use hand tools.

Responsibilities

• Deliver exceptional customer service at client sites.
• Maintain equipment and resolve potential issues.
• Train customers on pharmacy automation systems.
• Respond to service requests within SLA requirements.
• Collaborate with service teams on complex issues.
• Assist with new automation installations.
• Document issues in Salesforce Field Service Lightning.

Skills

Field service experience

Customer service

Technical problem resolution

Windows operating systems

Mechanical aptitude

Computer networking

SQL knowledge

Tools

Salesforce Field Service Lightning

Digital multi-meters

Electrical testing equipment

Job description

The leader in medical device manufacturing is looking to hire a permanent Field Support Engineer remote in the California Bay area. This Field Support Engineer will provide in depth technical and customer support of their pharmacy automation products and should have experience in robotics, automation machinery or some relevant space. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.

Key Responsibilities

• Deliver exceptional customer service and technical problem resolution at client sites
• Maintain equipment and proactively resolve potential issues to maximize uptime
• Train customers on operation and maintenance of pharmacy automation systems
• Respond to service requests within SLA requirements
• Collaborate with service teams to resolve complex technical issues
• Assist with new automation installations as needed
• Document issues and resolutions in Salesforce Field Service Lightning
• Provide product feedback to drive continuous improvement

Must Haves

• At least 3 years of field service experience
• Valid driver's license and clean driving record
• Live within commutable distance of San Jose CA
• Proficiency with Windows operating systems and Microsoft Office
• Knowledge of computer networking, router/switch configuration, and file management
• Strong mechanical aptitude and ability to use hand tools for complex equipment service
• Experience with digital multi-meters and electrical testing equipment
• SQL knowledge a plus

Starting base pay of $35.00 - $40.00 per hour + fleet vehicle, company card, company laptop and phone, and full benefits.