Field Service Engineer

FANUC America Corporation; Rochester Hills (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

FANUC America Corporation in Michigan is seeking a Field Service Engineer to support robots and robotic systems, with emphasis on paint and sealer applications. You will set up, program, troubleshoot, repair, and train Associate Field Service Engineers, while maintaining documentation and ensuring customer satisfaction.

You will travel ~80% to customer sites and collaborate with the Service Supervisor/Project Manager to deliver timely service, installations, and quotes in accordance with FANUC

Qualifications

• Associate's degree or equivalent technical education; or equivalent relevant experience
• Minimum of three years of experience working in a related environment with robotics integration, installation, or service repairs
• Experience with analyzing and solving service and robot installation problems
• Proven experience performing intricate repairs on mechanical and electrical items
• Ability to successfully work in a highly autonomous environment
• A valid driver's license is required due to the travel required in this role
• Must be able to lift up to 50-70 lbs

Responsibilities

• Provide technical support to various parts of FAC including Hotline, training segments, and to the training of Associate Service Engineers
• Support phone pager assignments and shift schedule support for Service needs
• Provide prompt, professional, and courteous solutions to customer problems
• Troubleshoot problems and secure any needed parts as needed
• Repair, maintain, rework, or retrofit of product and equipment
• Complete timely documentation and reports (Installation and Service reports, SVMs, Punch list, MFSs, FFRs, MIRs, Expense, and Time Reports)
• Coordinate responsibilities, activities, parts, and schedule with Service Supervisor/Project Manager to ensure customer satisfaction, proper billing, and completion of service calls or projects
• Follow Engineering guidelines and other standardized procedures to comply with the product specifications, laws and regulations
• Procure supplies, tooling and associated installation equipment
• Provide support on Installation, startup and debug of the system/unit being installed, mainly paint and sealer applications as necessary
• Create quotes for service and close Service Reports
• Travel to customer sites as required (~80%).

Skills

Robotics experience

Problem solving

Electrical repair

Mechanical repair

Autonomy

Driver's license

Physical lifting

Education

Associate's degree or equivalent technical education

Bachelor's degree in related field

Job description

Who You Are

The Field Service Engineer will support service of robots and robotic systems, primarily for paint and sealer applications, by providing technical assistance to customers and taking on responsibility for setup, programming, troubleshooting, and repairing of robots and peripheral devices. The Engineer will also be responsible for supervising and providing training to Associate Field Service Engineers as necessary. The ideal candidate is a customer-focused, problem-solver with a 'service first' mindset who has experience with FANUC technology (paint and/or sealer systems) and is skilled in troubleshooting technical issues.

What You'll Do

• Provide technical support to various parts of FAC including Hotline, training segments, and to the training of Associate Service Engineers.
• Support phone pager assignments and shift schedule support for Service needs.
• Provide prompt, professional, and courteous solutions to customer problems.
• Troubleshoot problems and secure any needed parts as needed.
• Repair, maintain, rework, or retrofit of product and equipment.
• Complete timely documentation and reports (Installation and Service reports, SVMs, Punch list, MFSs, FFRs, MIRs, Expense, and Time Reports)
• Coordinate responsibilities, activities, parts, and schedule with Service Supervisor/Project Manager to ensure customer satisfaction, proper billing, and completion of service calls or projects.
• Follow Engineering guidelines and other standardized procedures to comply with the product specifications, laws and regulations.
• Procure supplies, tooling and associated installation equipment.
• Provide support on Installation, startup and debug of the system/unit being installed, mainly paint and sealer applications as necessary.
• Create quotes for service and close Service Reports.
• Travel to customer sites as required (~80%).

What You Need

• Associate's degree or equivalent technical education; or equivalent relevant experience
• Minimum of three years of experience working in a related environment with robotics integration, installation, or service repairs
• Experience with analyzing and solving service and robot installation problems
• Proven experience performing intricate repairs on mechanical and electrical items
• Ability to successfully work in a highly autonomous environment
• A valid driver's license is required due to the travel required in this role
• Must be able to lift up to 50-70 lbs

What Would Be Even Better

• Bachelor's degree in related field
• Knowledge/experience in paint and/or sealer systems

It's Your Move

Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.

Benefits

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program

Sponsorship will not be considered for this position

Equal Opportunity Employer, including disabled and veterans