Field Service Engineer

Sterling Engineering; Reno (NV); On-site; USD 65,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401(k) plan

Job summary

Sterling Engineering in Reno, NV seeks a hands-on Field Service Engineer to install, troubleshoot, repair, and optimize advanced automated manufacturing equipment at customer sites.

You will diagnose mechanical, electrical, software, and process issues, train operators, and provide onsite and remote support with travel within 50 miles and occasional overnight travel. Strong customer communication required.

Qualifications

• Bachelor’s degree preferred; equivalent education or training considered.
• Experience servicing industrial automation, manufacturing equipment, SMT equipment, or similar machinery.
• Strong mechanical and electrical troubleshooting and preventive maintenance experience.
• Ability to interpret electrical schematics and mechanical drawings.
• Customer service, communication, and problem-solving skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Install, configure, commission, and start up automated equipment at customer facilities.
• Perform equipment retrofits, upgrades, and custom modifications.
• Diagnose and resolve mechanical, electrical, software, and process-related issues.
• Provide onsite and remote technical support to minimize customer downtime.
• Read and interpret electrical schematics, mechanical drawings, and system diagrams.
• Train customer operators and maintenance personnel on equipment operation and preventive maintenance.
• Advise customers on process optimization and maintenance best practices.
• Document service activity, repairs, and feedback in detailed reports.
• Coordinate with internal engineering teams to resolve advanced equipment issues.
• Provide remote support from a home office when not at a customer site.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer service

Problem solving

Schematic interpretation

Education

Bachelor’s degree in Mechanical or Electrical Engineering or related technical field

Tools

Industrial automation equipment

SMT equipment

Job description

No C2C or 3rd Party Candidates will be considered.

We are seeking a hands-on Field Service Engineer to install, troubleshoot, repair, and optimize advanced automated manufacturing equipment at customer sites. This role is ideal for a mechanically and electrically skilled professional who enjoys problem-solving, working directly with customers, and supporting complex equipment in the field.

Pay: $65,000–$88,000

Travel: Primarily within 50 miles of the Revo area, with overnight travel as needed

Benefits: A comprehensive benefits package is offered, including medical, dental, vision, paid time off, paid holidays, and a 401(k) plan.

Travel is primarily within the Reno territory, with occasional overnight travel. Employees use their personal vehicle for local travel and receive mileage reimbursement. A rental vehicle is provided for longer-distance assignments. Employees traveling more than 150 miles from home receive a $70/day meal per diem. Travel completed on a weekend is compensated with a $250 stipend. Some weekend work may be required based on customer needs.

Key Responsibilities

• Install, configure, commission, and start up automated equipment at customer facilities.
• Perform equipment retrofits, upgrades, and custom modifications.
• Diagnose and resolve mechanical, electrical, software, and process-related equipment issues.
• Provide onsite and remote technical support to minimize customer downtime.
• Read and interpret electrical schematics, mechanical drawings, and system diagrams.
• Train customer operators and maintenance personnel on equipment operation, troubleshooting, and preventive maintenance.
• Advise customers on process optimization, equipment reliability, and best maintenance practices.
• Document service activity, technical findings, repairs, and customer feedback through detailed service reports.
• Partner with internal technical and engineering teams to resolve advanced equipment issues.
• Provide remote support from a home office when not assigned to a customer site.

Qualifications

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical field preferred; equivalent technical education, military training, or relevant experience will be considered.
• Experience servicing industrial automation, manufacturing equipment, SMT equipment, or similar machinery.
• Strong mechanical and electrical troubleshooting, repair, and preventive maintenance experience.
• Ability to interpret electrical schematics and mechanical drawings.
• Comfortable working with Windows-based software, system configuration, and basic networking concepts.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently and manage service priorities with minimal supervision.