Field Service Engineer

Entegris, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous 401(K) plan with an employer

Excellent health, dental and vision

Flexible work schedule

Paid time off (PTO)

Education assistance

Values-driven culture

Job summary

Entegris, Inc. is seeking a Field Service Engineer to join the Services team on-site at our customer location in Phoenix, AZ.

You will be the on-site technical resource supporting FOUPs, FOSBs, and reticle handling pods at leading semiconductor customer sites, ensuring product performance and quality while engaging with customers in a fast-paced manufacturing environment. You will respond to quality alerts, perform component replacements, and provide detailed service reports.

Qualifications

• Associate's or Bachelor's degree in Mechanical Engineering, Engineering Technology, or related field.
• Strong mechanical aptitude and troubleshooting ability with a minimum of 2–4 years of experience.
• Excellent attention to detail and ability to identify defects.
• Strong communication skills with customer-facing capability.
• Willingness to travel approximately 10% domestically.

Responsibilities

• Provide on-site support for FOUP, FOSB, and reticle pod systems within customer fabs.
• Complete incoming inspections of reticle carriers when received at the customer.
• Respond to quality alerts, field issues, and rework activities with urgency and precision.
• Inspect, diagnose, and replace components to maintain product performance and reliability.
• Generate and deliver detailed service reports and documentation to customers.
• Serve as company liaison with customer engineering and operations teams regarding technical matters, findings and corrective actions.
• Assist in coordinating possible returns to an Entegris site for rework or investigation.
• Collaborate with cross-functional teams and external tool vendors to investigate issues and support root cause analysis.
• Ensure strict adherence to cleanroom protocols and quality standards.

Skills

Mechanical aptitude

Troubleshooting

Customer-facing communication

Autonomous work style

Travel readiness

Education

Associate's degree in Mechanical Engineering

Bachelor's degree in Engineering Technology

Job description

Job Title: Field Service Engineer Job Description:

The Role Entegris is currently seeking a Field Service Engineer to join our Services team onsite at our customer location in Phoenix, AZ. We are seeking a motivated, Field Service Engineer to support our Microenvironments product line, including FOUPs, FOSBs, and reticle handling pods, at leading semiconductor customer sites. In this role, you will serve as a key on‑site technical resource, ensuring product performance and quality while working directly with customers in a fast-paced manufacturing environment. You will support service activities, respond to quality alerts, perform component replacements, and proactively identify risks that could impact customer production.

What You'll Do

• Provide on-site support for FOUP, FOSB, and reticle pod systems within customer fabs
• Complete incoming inspections of reticle carriers when received at the customer
• Respond to quality alerts, field issues, and rework activities with urgency and precision
• Inspect, diagnose, and replace components to maintain product performance and reliability
• Generate and deliver detailed service reports and documentation to customers
• Serve as company liaison with customer engineering and operations teams regarding technical matters, findings and corrective actions
• Assist in coordinating possible returns to an Entegris site for rework or investigation
• While applying knowledge and skills, collaborate with cross-functional teams and external tool vendors to investigate issues and support root cause analysis
• Ensure strict adherence to cleanroom protocols and quality standards

What We Seek

• Associate's or Bachelor's degree in Mechanical Engineering, Engineering Technology, or related field
• Strong mechanical aptitude and troubleshooting ability with a minimum of 2-4 years of experience
• Excellent attention to detail and ability to identify defects
• Strong communication skills with customer-facing capability
• Ability to work independently with minimal instruction on daily work and priorities
• Ability to interpret technical data and make quality decisions
• Willingness to travel approximately 10% domestically

Preferred Qualifications:

• Experience in a manufacturing or production environment
• Cleanroom experience highly preferred
• Familiarity with semiconductor processes or precision mechanical systems

Work Environment

Work is performed at semiconductor customer sites in cleanroom environments requiring PPE and adherence to strict contamination protocols. The role involves regular interaction with customer engineering and operations teams.

Why Work at Entegris

Lead. Inspire. Innovate. Define Your Future. Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization - not just when it's convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

What We Offer

• Generous 401(K) plan with an impressive employer match
• Excellent health, dental and vision insurance packages to fit your needs
• Flexible work schedule and 11 paid holidays a year
• Paid time off (PTO) policy that empowers you to take the time you need to recharge
• Education assistance to support your learning journey
• Values- driven culture with colleagues that rally around People, Accountability, Creativity and Excellence

Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.

At Entegris we want you to be part of our culture, which values your unique talents, skills, and experiences. We believe what we do is as important as how we do it. People at our company bring their true selves to work, and are appreciated not only for what they do, but for who they are. This plus the technical complexity of our products and solutions means you can be sure your work is both challenging and changing the world for the better. Learn more about why people enjoy working at Entegris.

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