Field Service Engineer

CPM/Pacific Private Ltd.; Phillip (VA); On-site; USD 70,000 - 110,000; Full time

Job summary

CPM/Pacific Private Ltd. is seeking a technical field assistant to promote spare parts sales, oversee maintenance, operation, installation supervision and startup/shutdown for CPM equipment. Strong customer relations and problem-solving are essential.

Travel to overseas customer sites will be required to service and troubleshoot CPM machinery, with collaboration across engineers, account managers, and contractors to meet aftermarket service objectives.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent business and communications abilities.
• Willingness to travel and work at customer sites.

Responsibilities

• Promoting aftermarkets/replacement spare parts or services for existing and potential new customers
• Identify customer's needs and sales opportunities to help future growth
• Provide technical field assistance in maintenance, installation, operation, and startup for CPM equipment; prepare customer field report after each trip.
• Perform inspections of existing CPM equipment during plant shutdowns, assist plant/contractors with recommended repairs/parts and provide each customer with a field report.
• Evaluate fabricated product when asked; prepare non-conformance report when necessary and work with internal and external customers to resolve issues.
• Provide technical training or maintenance presentations to relevant customer and responsible for tracking customer claim.
• Work integrally with internal employees and external customers to promote the CPM Aftermarket service, to meet group initiatives and objectives.
• Assist contractors in the erection of CPM equipment at customer site.
• Participate in company meetings in order to increase communication, understanding, and teamwork.
• Cross train with engineers/technicians to learn technical processing information.
• Observe all customer and OSHA safety rules.
• Will require to travel to overseas customer's site troubleshooting or servicing machines.
• Perform other related duties as required and assigned.

Job description

Objective

Responsible for providing technical field assistance in promoting spare part sales, maintenance, operation, equipment installation supervision and startup and/or shutdowns for all CPM process-es. The incumbent must have strong business and communications skills to establish and main-tain strong relationships with the customer. Analytical and problem-solving skills are just as es-sential to this position.

Job Description

• Promoting aftermarkets/replacement spare parts or services for existing and potential new customers
• Identify customer's needs and sales opportunities to help future growth
• Provide technical field assistance in maintenance, installation, operation, and startup for CPM equipment; prepare customer field report after each trip.
• Perform inspections of existing CPM equipment during plant shutdowns, assist plant/contractors with recommended repairs/parts and provide each customer with a field report.
• Evaluate fabricated product when asked; prepare non-conformance report when neces-sary and work with internal and external customers to resolve issues.
• Provide technical training or maintenance presentations to relevant customer and re-sponsible for tracking customer claim.
• Work integrally with internal employees and external customers to promote the CPM Aftermarket service, to meet group initiatives and objectives.
• Assist contractors in the erection of CPM equipment at customer site.
• Participate in company meetings in order to increase communication, understanding, and teamwork.
• Cross train with engineers/technicians to learn technical processing information.
• Observe all customer and OSHA safety rules.
• Will require to travel to overseas customer's site troubleshooting or servicing machines.
• Perform other related duties as required and assigned.

Expression skill

Is required at the:

• discuss with agents and customers the customer's requirements and the technical specifications of the CPM machines and recommended technical solution,
• consult with the Account Manager to discuss the customers/agent in order to visit and commercially work an area or a number of end customers as efficiently as possible.
• Establish and maintain effective working relationships with co-workers, customers, and vendors.