Field Service Engineer

Genuine Search Group; Philadelphia (Philadelphia County); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Travel reimbursement

Ongoing technical training

Job summary

Genuine Search Group is seeking an experienced Field Service Engineer to support the installation, troubleshooting, and repair of CNC manufacturing equipment at customer sites. The role requires on-site work and travel, including extended trips, with a focus on high-precision mechanical, electrical, and control systems.

The ideal candidate has 6+ years of hands-on CNC maintenance, expertise with Fanuc or Siemens controls, and the ability to read schematics and train customers.

Qualifications

• 6+ years of hands-on CNC maintenance and service experience.
• Strong expertise with Fanuc and/or Siemens CNC control systems.
• Solid understanding of electrical systems, PLCs, drives, and servo motors.
• Ability to read and interpret technical drawings and schematics.
• Excellent troubleshooting and problem‑solving skills.
• Strong communication and customer service abilities.
• Willingness to travel up to 80%, including trips lasting up to one week at a time.
• Valid driver’s license and passport (or ability to obtain one).

Responsibilities

• Install, commission, and start‑up CNC machinery at customer sites.
• Diagnose and repair mechanical, electrical, and control system issues.
• Perform preventive maintenance and evaluate system performance.
• Provide technical support and training to customers on machine operation and maintenance.
• Troubleshoot CNC control systems (Fanuc/Siemens) and interpret drawings.
• Document service activities and submit detailed reports.
• Collaborate with internal engineering and support teams to resolve issues.
• Ensure safety standards and company procedures are followed.

Skills

CNC maintenance

Fanuc/Siemens control systems

Electrical systems & PLCs

Reading schematics/drawings

Troubleshooting & problem solving

Customer service

Education

Engineering/Mechatronics degree (Assoc/Bach)

Job description

Position Summary

We are seeking an experienced Field Service Engineer with a strong background in CNC maintenance and service to support installation, troubleshooting, and repair of advanced manufacturing equipment. This role requires a self-directed professional who is comfortable working on-site at customer facilities and traveling for extended periods (up to one week at a time).

Key Responsibilities

• Perform installation, commissioning, and start-up of CNC machinery at customer sites
• Diagnose and repair mechanical, electrical, and control system issues on CNC equipment
• Conduct preventive maintenance and system performance evaluations
• Provide technical support and training to customers on proper machine operation and maintenance
• Troubleshoot CNC control systems, including Fanuc and/or Siemens platforms
• Interpret electrical schematics, mechanical drawings, and technical documentation
• Document service activities, maintain accurate records, and submit detailed service reports
• Collaborate with internal engineering and support teams to resolve complex technical issues
• Ensure compliance with safety standards and company procedures at all times

Required Qualifications

• Minimum of 6+ years of hands‑on CNC maintenance and service experience
• Strong expertise with Fanuc and/or Siemens CNC control systems
• Solid understanding of electrical systems, PLCs, drives, and servo motors
• Ability to read and interpret technical drawings and schematics
• Excellent troubleshooting and problem‑solving skills
• Strong communication and customer service abilities
• Willingness and ability to travel up to 80%, including trips lasting up to one week at a time
• Valid driver’s license and passport (or ability to obtain one)

Preferred Qualifications

• Associate’s or Bachelor’s degree in Engineering, Mechatronics, or a related technical field
• Experience working with multi‑axis CNC machines (mills, lathes, machining centers)
• Familiarity with additional control systems or industrial automation platforms
• Previous field service experience in a customer‑facing role

Work Environment & Physical Requirements

• Frequent travel to customer sites, including industrial manufacturing environments
• Ability to stand, bend, lift, and work in confined spaces as needed
• Must be able to lift up to 50 lbs and perform physically demanding tasks

What We Offer

• Competitive compensation and travel reimbursement
• Ongoing technical training and professional development
• Opportunity to work with advanced manufacturing technologies in diverse industries

Equal Opportunity Statement

We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.