Field Service Engineer

Energy Consulting group; Olde West Chester (OH); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company seeks a dedicated Field Service Engineer to support customers across the Americas. This role involves installing, maintaining, and troubleshooting advanced additive manufacturing machines, ensuring optimal performance and customer satisfaction. With a commitment to professional development, the company fosters a collaborative environment where your contributions will directly impact the success of groundbreaking technology. If you are a motivated problem-solver with excellent communication skills and a passion for customer service, this is the perfect opportunity for you to thrive in a dynamic field.

Benefits

Professional Development

Challenging Careers

Competitive Pay

Diversity and Inclusion Commitment

Qualifications

• B.Sc. in Engineering or relevant technical experience required.
• Ability to work independently and travel extensively.

Responsibilities

• Install and maintain additive manufacturing machines.
• Troubleshoot complex problems and ensure customer satisfaction.
• Document work performed and maintain communication with customers.

Skills

Troubleshooting

Customer Service

Problem-Solving

Communication

Mechanical Skills

Electrical Skills

Education

B.Sc. in Engineering

Associate's Degree with Technical Experience

High School Diploma with Field Service Experience

Job description

Job Description Summary

Colibrium Additive is a leading global 3D printing solutions innovator. Join us to turn ideas into world-changing realities and be part of an organization where every voice matters and contributes to building a better world.

This role involves developing and maintaining strong relationships with customers, ensuring customer satisfaction, and maintaining equipment models specific to a modality or modalities in the Americas Region.

Job Description

This is a Field Service role supporting customers across parts of the US, Central, and South America. The position is based in West Chester, Ohio, USA, with 100% travel expected. The Field Service Engineer will install, perform preventive maintenance, and repair Colibrium additive manufacturing machines, working independently or in teams to ensure optimal machine performance, quality parts production, and adherence to industry standards.

Roles and Responsibilities

• Install, perform preventive maintenance, and repair machines.
• Perform troubleshooting on complex multi-symptom problems at the system level.
• Collaborate with Service and Additive engineering teams to resolve mechanical, electrical, electronic, and process issues.
• Assist in site preparation, coordinating labor and materials with minimal supervision.
• Document all work performed using computer-based reporting procedures.
• Maintain quality systems according to GE Aerospace Service Quality Policy.
• Complete administrative tasks timely, including service bulletins and PM documentation.
• Maintain daily communication with customer technicians regarding equipment status to ensure satisfaction.

Required Qualifications

• B.Sc. in Engineering or Associate's degree with 2 years of technical experience, or a High School Diploma with 5 years of field service or electrical/mechanical technician experience.
• Willingness to travel domestically and internationally, with 100% travel expectation.
• Availability to work weekends and holidays as needed.
• Proficiency in troubleshooting subsystems and systems using problem-solving techniques.
• Initiative, high standards, motivation, and innovative thinking.
• Ability to work independently with limited guidance.
• Commitment to updating technical knowledge continuously.
• Excellent communication, listening, and interpersonal skills.
• Strong customer service skills, tactfully managing differing opinions.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive pay. We are an Equal Opportunity Employer, committed to diversity and inclusion. Employment is contingent upon legal authorization to work in the U.S. and successful completion of a drug screen. No relocation assistance is provided. This position is remote.