Field Service Engineer

Dennis Eagle UK; Newcastle Township (OH); On-site; USD 60,830 - 64,728; Full time

Benefits offered by this job

25 days holiday plus Bank Holidays

Enhanced Pension Scheme

Employee Assistance Programme

Health Shield Medical Cash Plan

Training and Development

Cycle to Work Scheme

GP Anytime access

Independent Free Mortgage Advice

Job summary

A leading vehicle service company is seeking a Field Service Engineer in the Newcastle region. The ideal candidate will diagnose and repair faults on vehicles, ensuring compliance and peak performance at customer sites. This role requires strong diagnostic skills, excellent communication, and a willingness to travel. Benefits include up to 25 days holiday, a comprehensive pension scheme, and access to health and wellness programs. This is an excellent opportunity for skilled technicians looking to make an impact.

Qualifications

• Previous experience in a similar role (Field Service, HGV Mechanic, Workshop Engineer).
• Flexible with working hours and willing to travel.

Responsibilities

• Diagnose and repair faults on vehicle chassis and mounted equipment.
• Carry out servicing and maintenance to a high standard.
• Communicate clearly with customers and provide excellent service.

Skills

Strong diagnostic and fault-finding skills

Excellent communication and customer service skills

Comfortable working independently

General computer literacy

Education

NVQ Level 3 or equivalent in Heavy Vehicle Service and Maintenance

Experience with electric vehicles or IRTEC qualification

Job description

Role

Field Service Engineer

Location

Covering the North of Newcastle region, reporting into the Leeds Service Centre

Hours

45 hours per week | between 08:00 and 17:30 Monday to Friday. Looking for flexibility? We offer 40-hour per week option

Salary

between £45,653.40 - £48,578.40 pa DOE (based on 45hpw)

Description

Are you a skilled technician with a passion for problem-solving and delivering exceptional service? We’re looking for a proactive and customer‑focused Field Service Engineer to join our Aftermarket team! This is a mobile role where you’ll be responsible for servicing, repairing, and maintaining specialist vehicles at customer sites and company workshops. You’ll play a vital role in ensuring our vehicles are safe, compliant, and operating at peak performance.

Key Responsibilities

• Diagnose and repair faults on vehicle chassis and mounted equipment
• Carry out servicing and maintenance to a high standard
• Prepare vehicles for MOT inspections and ensure compliance with Department Of Transport specifications
• Use diagnostic software and tools to identify and resolve issues
• Log all work using PDA software and maintain accurate service records
• Travel to customer sites across the UK, sometimes at short notice
• Maintain a clean and safe working environment at all times
• Communicate clearly with customers and provide excellent service
• Support health and safety practices and complete risk assessments as required

Ideal Candidate

• NVQ Level 3 or equivalent in Heavy Vehicle Service and Maintenance
• Previous experience in a similar role (Field Service, HGV Mechanic, Workshop Engineer)
• Strong diagnostic and fault‑finding skills
• Knowledge of vehicle technology systems and compliance standards
• Comfortable working independently and managing your own workload
• Excellent communication and customer service skills
• Flexible with working hours and willing to travel
• General computer literacy and ability to complete technical documentation
• Experience with electric vehicles, IRTEC qualification, or HGV Class 2 licence is a bonus

Why You’ll Love Working Here

• 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week)
• Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service.
• Employee Assistance Programme: Access a 24‑hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
• Health Shield Medical Cash Plan: All employees receive membership to a company‑funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X‑rays, and MRI scans.
• GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on‑demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
• Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
• Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
• Care Concierge: Get help navigating the care system with access to a team of dedicated care experts.
• Occupational Health Support and Health Surveillance: Ensure your well‑being with our comprehensive occupational health support.
• My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
• Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.

Additional Information

Please don’t delay your application, this role could be filled at any time for the right candidate.

Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

If you'd like to learn more about how we handle your information, please check out our Job Applicant Privacy Notice by clicking here.

Equal Opportunity Statement

At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.