Field Service Engineer

Terex Corporation; Louisville (KY); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Field Service Engineer to join their dynamic team. This role involves providing on-site and remote technical support for a range of advanced equipment used in various industries, including crushing and screening. The ideal candidate will possess strong knowledge of electrical, mechanical, and hydraulic systems, along with excellent problem-solving and communication skills. This position offers the opportunity to travel extensively across the USA and Canada while working closely with a dedicated team to deliver exceptional service to customers. If you are passionate about technology and customer satisfaction, this role is perfect for you.

Benefits

Paid Vacation

401(k)

Medical Insurance

Dental Insurance

Vision Insurance

Advancement Opportunities

Qualifications

• Experience in electrical, mechanical, and hydraulic systems is essential.
• Proficient in troubleshooting and maintenance of complex machinery.

Responsibilities

• Provide on-site technical support for crushing, screening, and conveying equipment.
• Collaborate with engineering and quality teams for product improvements.

Skills

Electrical Systems Knowledge

Mechanical Systems Knowledge

Hydraulic Systems Knowledge

Problem-Solving Skills

Communication Skills

Customer Focus

Education

Mechanical or Electrical Systems Education

Degree Preferred

Tools

Microsoft Products

Job description

Job Description:

Terex is seeking a Field Service Engineer to operate in a dynamic environment, assisting our dealers/customers in achieving peak performance and reliability with our extensive range of crushing, screening, and conveying equipment. The successful candidate will report to the Technical Manager and collaborate within the technical support team, while also interacting with our engineering and quality teams to ensure prompt resolutions and prevent recurring issues. This role involves both field service work and providing remote technical support from the office. Position based in Louisville, KY, but candidates can live anywhere in the US.

Responsibilities:

• Provide on-site technical support, commissioning and service for Terex crushing, screening and conveying equipment.
• Work as part of a dedicated team delivering first-class service to dealers and customers.
• Provide technical support to the dealer & customer North America network via telephone and internet-based MP Helpdesk.
• Troubleshoot electrical, mechanical, and hydraulic faults whilst working closely with our dealer’s service team.
• Collaborate with our engineering & quality teams to ensure referral of all issues are dealt with on a timely basis to enable ongoing product improvements.
• Escalate equipment quality issues to initiate quality alerts and prevent repeat failures.
• Provide engineering with field performance data and recommended improvements.
• Show commitment to professional ethics and consistently meet the needs and expectations of internal and external customers. Acts as a Terex advocate in all situations.
• Assist with the display and simulation of equipment and technical presentation.
• Opportunity to travel extensively, primarily USA & Canada.

Basic Qualifications:

• Knowledge and experience in electrical, mechanical, and hydraulic systems.
• Experience with 3-phase electrical control systems including AC inverters advantageous.
• Experience in quarry / crushing & screening industry advantageous.
• Must have a valid driver's license and be able to obtain a valid passport.
• Willingness to travel.
• General mechanical and electrical maintenance skills. Proficient in Microsoft Products.

Preferred Qualifications:

• Mechanical or electrical systems education preferred.
• Degree preferred.
• Ability to read schematics and engineering drawings.
• Strong written and verbal communication skills, both in-person and by phone.
• Decision-making and prompt resolution of equipment failures.
• Independent work with minimal supervision.
• Team player in a diverse environment.
• Dependable and punctual.

Knowledge, Skills and Abilities:

• Self-motivated and high energy.
• Logical problem-solving ability.
• Ability to work within a team as well as on your own initiative with minimal supervision.
• Ability to work in an environment that is fluid with constantly changing priorities.
• Customer focus.
• Excellent verbal and written skills.
• Highest level of integrity, honesty and trust.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members.

As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.