Field Service Engineer

NDC Technologies, Inc.; Illinois; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Nordson Measurement & Control, a global leader in measurement and control solutions, seeks an experienced Field Service Engineer to join our Illinois-area team. The role involves installing, maintaining, troubleshooting, and repairing equipment at customer sites with extensive travel.

You will diagnose issues, perform preventive maintenance, train customers, and collaborate with engineering and sales to resolve complex problems.

Qualifications

• Associate's or Bachelor's degree in Engineering, Electronics, Mechanical Engineering, or Military Equivalent.
• Experience in Industrial Technology, or related field a plus.
• 2+ years field service, maintenance, or technical support preferred.
• Strong troubleshooting and diagnostic skills.
• Knowledge of electrical, mechanical, hydraulic, and pneumatic systems.
• Ability to read technical drawings, schematics, and manuals.
• Valid driver's license and ability to travel extensively.

Responsibilities

• Install, commission, and configure equipment at customer sites per requirements.
• Perform preventive maintenance and inspections for optimal performance.
• Diagnose mechanical, electrical, hydraulic, pneumatic, and software issues.
• Repair and replace defective components and parts.
• Respond promptly to service calls and customer requests.
• Document service activities and maintenance records accurately.
• Provide technical training and guidance to customers and end users.
• Collaborate with engineering, support, and sales to resolve complex issues.
• Monitor equipment performance and suggest improvements or upgrades.
• Ensure compliance with safety regulations and company policies.
• Manage service tools and spare parts inventory.
• Travel frequently to customer locations as required.

Skills

Customer service

Problem-solving

Communication

Time management

Attention to detail

Adaptability

Team collaboration

Military Electronics background

Capital equipment experience

Education

Associate or Bachelor in Engineering

Tools

Microsoft Office

Service management systems

Job description

Nordson Measurement & Control, a global leader in Measurement & Control, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Job Summary

Region: Illinois, Indiana, Surrounding areas
Must reside near a major airport.

The Field Service Engineer is responsible for installing, maintaining, troubleshooting, and repairing equipment at customer sites. This role requires strong technical expertise, excellent customer service skills, and the ability to diagnose and resolve equipment issues efficiently to minimize downtime and ensure customer satisfaction. Travel required.

Essential Job Duties and Responsibilities

• Install, commission, and configure equipment according to company and customer requirements.
• Perform preventive maintenance and inspections to ensure optimal equipment performance.
• Diagnose mechanical, electrical, hydraulic, pneumatic, and software-related issues.
• Repair and replace defective components and parts.
• Respond promptly to service calls and customer support requests.
• Document service activities, maintenance records, and repair reports accurately.
• Provide technical training and operational guidance to customers and end users.
• Collaborate with engineering, technical support, and sales teams to resolve complex issues.
• Monitor equipment performance and recommend improvements or upgrades.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Manage service tools, test equipment, and spare parts inventory.
• Travel frequently to customer locations as required.

Education and Experience Requirements

• Associate's or Bachelor's degree in Engineering, Electronics, Mechanical Engineering, or Military Equivalent.
• Experience in Industrial Technology, or a related field a plus.
• 2+ years of field service, maintenance, or technical support experience preferred.
• Strong troubleshooting and diagnostic skills.
• Knowledge of electrical, mechanical, hydraulic, and pneumatic systems.
• Ability to read technical drawings, schematics, and manuals.
• Proficiency with Microsoft Office and service management systems.
• Valid driver's license and ability to travel extensively.

Preferred Skills and Abilities

• Customer service orientation
• Problem-solving and analytical thinking
• Communication and interpersonal skills
• Time management and organization
• Attention to detail
• Adaptability and flexibility
• Team collaboration
• Military Advanced Electronics School a plus
• Capital equipment support experience a plus

Working Conditions and Physical Demands

• Ability to lift and carry up to 50 pounds.
• Ability to stand, bend, climb, and work in industrial environments for extended periods.
• Willingness to travel and work flexible hours, including occasional weekends and holidays.
• Ability and willingness to occasionally travel internationally on an as needed basis
• Travel Required Estimated 90% #LI-CL1

About Nordson Measurement & Control

Nordson Measurement & Control designs, develops and produces a wide range of process measurement and control instrumentation for a broad scope of manufacturing industries. By joining our team today, you will help us bring innovative ideas to life. Nordson Measurement & Control is a global team that works to create intelligent solutions that help our customers improve their manufacturing process, produce better products and become even more competitive. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Measurement & Control. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career. At Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics. Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work. Nordson is headquartered in Westlake, Ohio, and has direct operations in more than 35 countries to support our products and systems with application expertise and a direct global sales and service organization.