Field Service Engineer

Ipsen USA; Huntsville (AL); Remote; USD 60,000 - 75,000; Full time

Job summary

A leading company is seeking a Field Service Engineer to provide technical assistance and service for heat treatment equipment in the Atlanta/Columbus and Birmingham/Huntsville areas. This remote role requires extensive travel and a strong mechanical aptitude. The ideal candidate will have a high school diploma and experience in industrial equipment maintenance. Responsibilities include installation, troubleshooting, and customer training, with a focus on effective communication and problem-solving.

Qualifications

• 2+ years of industrial equipment operation/maintenance or 4+ years of related experience.

Responsibilities

• Install and start up new equipment at customer facilities.
• Provide on-site technical assistance for troubleshooting and maintenance.
• Plan, schedule, and document service jobs.

Skills

Communication

Problem-solving

Mechanical aptitude

Electrical aptitude

Customer service orientation

Education

High School Diploma or GED

Job description

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Description

The Field Service Engineer role is a remote position servicing the Atlanta/Columbus, GA and Birmingham/Huntsville, AL areas. Travel up to 90% of the time and must have a home base in close proximity to the service market.

Responsibilities

1. Install and start up new equipment or modify existing equipment at the customer's facility, ensuring proper operation according to specifications.
2. Review project scope and work within the budget and scope of work outlined in sales or service instructions.
3. Provide on-site technical assistance for troubleshooting, maintenance, calibration, and repair of heat treatment equipment.
4. Review and analyze equipment reports and documentation to troubleshoot faults and recommend repairs or replacements.
5. Coordinate problem-solving activities with support teams to expedite repairs.
6. Identify opportunities for up-/cross-selling services of heat treatment equipment.
7. Serve as the first point of contact for customers with existing service contracts.
8. Plan, schedule, and document service jobs, including recording hours and expenses.
9. Develop and deliver customer training on equipment safety and operation.
10. Adhere to all safety protocols and policies, including site-specific safety training.
11. Perform courtesy visits during slow periods to inspect equipment and advise customers on potential service needs.

Requirements

Knowledge, Skills, and Abilities

• Effective communication and professional presentation skills.
• Basic math, algebra, and geometry skills.
• Proficiency with computer operations and software.
• Strong mechanical and electrical aptitude.
• Problem-solving and troubleshooting skills with a hands-on approach.
• Ability to work independently and make decisions.
• Customer service orientation.
• Valid driver's license and insurance coverage.
• Willingness to travel up to 90%, mostly domestically.

Education and Experience

• High School Diploma or GED required.
• 2+ years of industrial equipment operation/maintenance or 4+ years of related experience.
• Experience in calibration, pyrometry, vacuum, thermal, and TUS preferred.

Physical and Environmental Factors

Must meet physical demands such as lifting, climbing, and working in noisy environments, with accommodations available for disabilities.

Additional Information

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.