Field Service Engineer

AMETEK Power Instruments; City of Rochester (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Flexible spending accounts

Paid parental leave

Employee referral program

Job summary

AMETEK is seeking a Field Service Engineer based in Rochester, NY to support electronic instrumentation. This role involves providing technical support and performing repairs and maintenance.

The position offers competitive compensation, great benefits including health, vision, and dental insurance, and opportunities for career advancement within the company.

Qualifications

• 3+ years' experience in servicing and troubleshooting industrial electric equipment.
• Understanding of trigonometry and algebra.
• Ability to configure PC hardware/software for communication.

Responsibilities

• Provide technical support via phone, email, and on-site.
• Document product defects and liaise with management.
• Travel for installation and training on products.

Skills

Technical support for electric products

Troubleshooting industrial electric equipment

Proficient in Microsoft Excel

Reading schematic diagrams

Understanding communication protocols

Education

Associate's degree in Electronics or related field

Bachelor's degree in Electrical Engineering (desired)

Job description

Join AMETEK Power Instruments, an innovative leader in electronic instrumentation for the electric utility and process industries. We specialize in delivering top-tier products like fault recorders, annunciators, and turbine engine sensors that measure and monitor power generation, transmission, and end-user assets. If you’re ready to make a real impact in the energy and manufacturing sectors, we invite you to bring your expertise and passion to our team.

Job Summary

AMETEK Power Instruments is seeking a Field Service Engineer to offer aftermarket support for our Electronic Instruments used in the electric utility and industrial markets. The Field Service Engineer is responsible for providing customers with technical support related to the application and use of our products. They also provide solutions to technical concerns on the assigned products both on and off a customer’s site by performing repairs, calibration, and maintenance.

Key Responsibilities

• Provide technical support for Power Instruments electric products as well as secondary products via phone, email, video conference and on-site service.
• Set up and test products to duplicate and verify customer reported issues.
• Document product defects and liaise with product management, engineering and the customer.
• Provide customers with quotations for spare parts, repairs, upgrades, field service and training.
• Travel to customer sites and perform installation, commissioning and training on all products.
• Generate field service reports.
• Create training material for assigned products.
• Generate, process and analyze Return Material Authorizations (RMAs) and provide customers with detailed report of findings.
• Repair and calibrate equipment as needed.
• Construction of service test fixtures.
• Assist the sales and product management teams with customer presentations and demonstrations.
• Provide backup support for the sales application team on technical specification review and generation of product quotes.
• Enter and process spare parts and field service orders.
• Other service related duties as required.

Minimum Qualifications

• Associate’s degree in Electronics or related field or equivalent work experience required, for Technician level.
• 3+ years’ experience servicing and trouble‑shooting industrial electric equipment revenue meters.
• Understanding of and ability to use trigonometry and algebra to solve problems.
• Ability to read and interpret schematic diagrams.
• Understanding of various communication topologies and protocols; Ethernet, RS‑232, RS‑485, Dial‑up Modem.
• Strong user of Microsoft Excel as a data analysis tool; formula writing.
• Ability to configure PC hardware/software for Ethernet and Serial communication.

Desired Qualifications

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology for Engineer level.
• 5+ years’ experience servicing and trouble‑shooting industrial electric equipment revenue meters.
• Strong written and verbal communication skills.
• Desire to learn and understand how things work.
• Organized and detail oriented.
• Self‑motivated requiring minimal direction.
• Strong aptitude for problem solving.

What’s In It For You

• Competitive compensation, holiday pay, and paid time off.
• Great benefits package that includes health, vision, and dental insurance.
• Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave.
• Paid parental leave.
• Employee referral program.
• Employee assistance program.
• Exciting, fast‑paced environment where you could make a true impact.
• Opportunities for career advancement within our business unit and across all other AMETEK business entities.

Location

This position can be based in Rochester, NY or Coral Springs, FL. Up to 15% - 30% travel may be required away from our Rochester/Coral Springs facility.

Compensation

Employee Type: Salaried

Currency: USD

Salary Minimum: 80,000

Salary Maximum: 110,000

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].