Field Service Engineer

Standard BioTools Inc.; Germany (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading life sciences tool provider is seeking a Field Service Engineer to support and troubleshoot Proteomic systems. The role demands technical expertise, with significant travel across the DACH region. Candidates should possess a Bachelor's degree in Science or Engineering and experience in analytical instruments. Excellent communication skills and adaptability to changing conditions are essential. Join us in enhancing global research and customer satisfaction.

Qualifications

• Preferred 3+ years of industry experience in service/support of analytical instruments.
• Substantial working knowledge of optical, electrical, and mechanical sub-systems.
• Prior work with life science instrumentation, especially Mass Spectrometers.
• Experience with Life Science instrumentation (Mass Spectrometers) highly desirable.
• Good English communication and CRM familiarity advantageous.

Responsibilities

• Perform installation, maintenance, and repair services on Proteomic systems.
• Troubleshoot instrument hardware and software.
• Identify areas for product and process improvement.
• Identify areas for product and process improvement and report them.
• Adhere to CRM policies and reporting.
• Travel up to 60% as required.

Skills

Technical support/service experience

Communication skills

Root cause analysis

Adaptability

Knowledge of optical/electrical systems

English communication

Agile mindset

Education

Bachelor's degree in Science or Engineering discipline

Tools

Salesforce.com

ServiceMax

Job description

Field Service Engineer page is loaded## Field Service Engineerremote type: Remotelocations: Remote - Germanytime type: Full timeposted on: Posted 5 Days Agojob requisition id: 2026-0007Would you like to join an innovative team driven by a bold vision – It is an extraordinary time for Standard BioTools. Our technology is empowering customers to improve life through comprehensive health insight. We invite you to join a leading provider of indispensable life sciences tools that is accelerating global research on multiple frontiers of human health.At Standard BioTools, we are building a positive culture where our people can do the best work of their careers, informed, and influenced by our core behaviors:* Keep customers front and center in all of our work* Be accountable and deliver on commitments* Drive continuous improvement* Be collaborative and work as one team: fostering communications in a learning, coaching, and helpful environmentThe Field Service Engineer supports customers on technical and service-related issues, delivering exceptional service across Standard BioTools portfolio of products in our rapidly growing Proteomics businesses. It requires the ability to troubleshoot complex problems within an operational interplay of software, hardware, and chemistry. It requires commitment to achieve total customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment. Team players are essential in this position as the role has a great degree of overlap with various interdisciplinary groups within the organisation.This role will primarily support the DACH region, with broader EMEA coverage as required.**Description:*** Perform installation, maintenance, and repair services on our Proteomic systems located at customer sites.* Troubleshoot instrument hardware and software, often under challenging conditions.* Contribute to high-value service-related procedures and documents.* Identify areas for product and process improvement and communicate these accordingly.* Adopt and leverage our CRM business policies, procedures, and reporting.* Upwards of 60% travel is routinely required on both a scheduled and unscheduled basis.**Minimum Qualifications:*** Bachelors degree (BS) in Science or Engineering discipline required, with a preferred 3+ years of industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training.* Technical support/service experience preferred.* Substantial working knowledge of optical, electrical and mechanical sub-systems.* Expertise in employing root cause analysis and corrective action methodologies.* Prior work with Life Science instrumentation, especially Mass Spectrometers is highly desirable.* Salesforce.com / ServiceMax familiarity a plus.* Strong communication skills, with business‐level proficiency in English.* Agile and able to adapt to changing requirements.*Standard BioTools is an equal opportunity/affirmative action employer. We will consider all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.*Thank you for your interest in Standard BioTools!We are an innovative life sciences industry leader that is accelerating global research on multiple frontiers of human health. We seek team members who share a passion for our vision of becoming a top life science tools company and the established standard in our customers’ workflows. This is an exciting and pivotal time for Standard BioTools(TM). Each team member has a role to play in the company’s success, a role informed and influenced by our core values:• Customer Commitment. • Integrity. • Respect. • Continuous Improvement.Let’s begin a journey together, delivering on our vision, guided by our values, making a meaningful difference in the world.