Field Service Engineer

Standard BioTools; Germany (OH); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading life sciences company is seeking a Field Service Engineer to deliver exceptional service across its Proteomics product portfolio. The role involves installation, maintenance, and troubleshooting of complex analytical systems at customer sites, with a required travel commitment of over 60%. Ideal candidates will have a Bachelor's degree in Science or Engineering, extensive experience in the field, and strong communication skills. This position offers the chance to contribute significantly to advancements in human health.

Qualifications

• 3+ years of industry experience in service or support of analytical instruments.
• Substantial working knowledge of optical, electrical, and mechanical sub-systems.
• Prior work with Life Science instrumentation, especially Mass Spectrometers.

Responsibilities

• Perform installation, maintenance, and repair on Proteomic systems.
• Troubleshoot instrument hardware and software under challenging conditions.
• Identify areas for product and process improvement.
• Adopt and leverage CRM policies, procedures, and reporting.

Skills

Technical support/service experience

Strong communication skills

Ability to troubleshoot complex problems

Root cause analysis methodologies

Proficiency in English

Education

Bachelor's degree in Science or Engineering

Tools

Salesforce.com

ServiceMax

Job description

Would you like to join an innovative team driven by a bold vision – unleashing tools to accelerate breakthroughs in human health?

It is an extraordinary time for Standard BioTools. Our technology is empowering customers to improve life through comprehensive health insight. We invite you to join a leading provider of indispensable life sciences tools that is accelerating global research on multiple frontiers of human health.

At Standard BioTools, we are building a positive culture where our people can do the best work of their careers, informed, and influenced by our core behaviors:

• Keep customers front and center in all of our work
• Be accountable and deliver on commitments
• Drive continuous improvement
• Be collaborative and work as one team: fostering communications in a learning, coaching, and helpful environment

The Field Service Engineer supports customers on technical and service‑related issues, delivering exceptional service across Standard BioTools portfolio of products in our rapidly growing Proteomics businesses. It requires the ability to troubleshoot complex problems within an operational interplay of software, hardware, and chemistry. It requires commitment to achieve total customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment. Team players are essential in this position as the role has a great degree of overlap with various interdisciplinary groups within the organisation.

This role will primarily support the DACH region, with broader EMEA coverage as required.

Description

• Perform installation, maintenance, and repair services on our Proteomic systems located at customer sites.
• Troubleshoot instrument hardware and software, often under challenging conditions.
• Contribute to high‑value service‑related procedures and documents.
• Identify areas for product and process improvement and communicate these accordingly.
• Adopt and leverage our CRM business policies, procedures, and reporting.
• Upwards of 60% travel is routinely required on both a scheduled and unscheduled basis.

Minimum Qualifications

• Bachelors degree (BS) in Science or Engineering discipline required, with a preferred 3+ years of industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training.
• Technical support/service experience preferred.
• Substantial working knowledge of optical, electrical and mechanical sub-systems.
• Expertise in employing root cause analysis and corrective action methodologies.
• Prior work with Life Science instrumentation, especially Mass Spectrometers is highly desirable.
• Salesforce.com / ServiceMax familiarity a plus.
• Strong communication skills, with business‑level proficiency in English.
• Agile and able to adapt to changing requirements.

Ready to join an industry leader with a bold and ambitious mission that is enabling advancements in human health? Apply online with your resume!

Standard BioTools is an equal opportunity/affirmative action employer. We will consider all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.