Field Service Engineer

forestown; Detroit (MI); On-site; USD 80,000 - 110,000; Full time

Job summary

Forestown is seeking a skilled Field Service Engineer to install, maintain, and repair our laser cutting systems. The role requires daily on-site presence in Detroit and monthly travel within the United States.

You will train customers, diagnose issues, and ensure optimal machine performance. The ideal candidate has an electro-mechanical background, strong troubleshooting skills, and the ability to communicate effectively with customers.

Qualifications

• Bachelor's or Associate degree or equivalent hands-on experience in a technical field.
• 3+ years in field service for laser/CNC or capital equipment.
• Strong electro-mechanical and CNC control knowledge.
• Willingness to travel 1–2 times per month within the U.S.

Responsibilities

• Install and commission laser cutting systems on customer sites.
• Perform preventive and corrective maintenance to minimize downtime.
• Provide remote and on-site technical support and guidance.
• Train end-users and maintenance staff on operation and maintenance.
• Document service reports and parts usage; maintain records.
• Build trusted relationships with customers as technical advisor.
• Log field feedback to engineering and product teams for improvements.
• Manage spare parts inventory and coordinate logistics.

Skills

Field service engineering

Troubleshooting

Customer service

Electro-mechanical systems

Reading electrical schematics

Education

Associate's or Bachelor's in EE/ME/Mechatronics

Tools

CAD tooling

Fiber laser operation training

Job description

We are seeking a highly skilled and motivated Field Service Engineer to provide exceptional technical support, installation, maintenance, and repair services for our state-of-the-art laser cutting systems. The ideal candidate will be a problem-solver with a strong electro-mechanical background and a passion for customer satisfaction.

This role requires daily on-site presence in Detroit and 1-2 business trips per month within the U.S.

Major Responsibilities

• 1. Installation & Commissioning: on-site installation, setup, calibration, commissioning of new laser cutting machines.
• 2. Preventive & Corrective Maintenance: routine PM to minimize downtime; diagnose and troubleshoot mechanical, electrical, software issues.
• 3. Technical Support: remote and on-site support; expert guidance on machine operation and basic maintenance.
• 4. Training: train end-users and customer maintenance personnel on safe operation, daily maintenance, troubleshooting.
• 5. Documentation: prepare service reports, field service reports, parts usage records.
• 6. Customer Relationship Management: build strong relationships as trusted technical advisor.
• 7. Continuous Improvement: field feedback to engineering and product teams.
• 8. Parts Management: manage spare parts inventory and coordinate logistics.

Position Requirements

• - Associate's or Bachelor's degree in EE, ME, Mechatronics, or related technical field. Equivalent hands-on experience considered.
• - 3+ years Field Service Engineer experience, preferably in laser cutting, CNC machinery, or capital equipment.
• - Strong understanding of electro-mechanical systems, CNC controls, servo drives, high-voltage power supplies.
• - Hands-on exposure to fiber laser technology required - deep proficiency NOT expected, extensive training provided.
• - Proficiency in reading electrical schematics and mechanical drawings.
• - Excellent troubleshooting; strong customer service and communication.
• - Willing to travel 1-2 times per month domestically within the U.S.