Field Service Engineer

Mettler-Toledo, Inc.; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Tuition reimbursement

Parental leave

Paid time off

Disability insurance

Life insurance

Job summary

Mettler Toledo AutoChem Inc. in Columbus, OH seeks a Field Service Engineer to install, repair, and maintain AutoChem instrumentation on-site. You will build trusted customer relationships, deliver technical training, and coordinate with Sales and Support to resolve issues.

The role requires at least 4 years of hands-on troubleshooting across electronic, electrical, mechanical, and computer systems, plus strong communication in English and a valid driver's license.

Qualifications

• Associate degree in chemistry or engineering is required.
• Minimum 4 years troubleshooting electronic, electrical, mechanical, and computer systems.
• Experience with Infrared, Optics, Lasers, HPLC, GC, Mass Spectrometry is a plus.
• Excellent customer service and written/oral English communication.
• Valid driver’s license with a good driving record.

Responsibilities

• Perform on-site installations, repairs, upgrades, and maintenance of AutoChem instrumentation.
• Establish and maintain the Trusted Advisor role with customers through service quality and training.
• Complete advanced and expert level service product training.
• Document and manage customer issues with Sales, Service and Support.
• Proactively prioritize, schedule, and execute service assignments to completion.

Skills

Customer service

Communication skills

Driver's license

Education

Associate’s degree in chemistry, electrical, or mechanical engineering

Job description

Our Opening and Your Responsibilities

• Perform on-site installations, repairs, upgrades, and maintenance of assigned AutoChem instrumentation, including but not limited to infrared reaction profiling equipment, laser crystallization monitoring equipment, automated lab reactor and sampling solution systems, proprietary software and associated applications
• Establish and maintain the “Trusted Advisor” role for all customer interactions by delivering exceptional customer service, expertise, product positioning, lead generation and training throughout the product lifecycle
• Successfully complete advanced and expert level instructor led service product training
• Document, communicate and manage customer issues with Sales, Service and Support
• Proactively prioritize, schedule, track and execute service assignments to satisfactory completion
• Document and report scheduling, utilization and escalation in a timely manner
• Feedback non-conformance issues for quality enhancements and technical bulletins
• Manage and control field inventory
• Manage administrative time and deliver required e-work accurately and timely
• Quickly escalat ...? (Content continues as above)
• Demonstrates exemplary skills in customer relations and enhance customer satisfaction by providing value-added services (e.g. Equipment Qualification)
• Successful service agreement and key account management
• Manage all travel and support expense at or below budget
• All other duties as assigned

What You Need to Succeed

• Associate’s degree in chemistry, Chemical, Electrical, Electronic or Mechanical Engineering, or related field
• Minimum 4 years of experience with troubleshooting electronic, electrical, mechanical, and computer systems; or equivalent combination of education, military training, and hands-on experience Job Description
• Experience with Infrared, Optics, Lasers, HPLC, GC, Mass Spectrometry, or background in Chemistry or Chemical Engineering is a plus
• Excellent customer service and communication skills both oral and written – English required
• Valid driver’s license and good driving record

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement,perks, and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in precision instrumentation
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards across Mettler Toledo
• Global recognition for the quality of our products and services

About Mettler Toledo

Working at METTLER TOLEDO AutoChem Inc. (www.mt.com/autochem) means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products. As a strategic business unit within Mettler Toledo, AutoChem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents.

• Our instruments increase the efficiency and effectiveness of chemists and engineers.
• Our products help develop profitable, green, and safe scientific processes.
• We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here. Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [e-mail].