Field Service Engineer

Mettler-Toledo International, Inc; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) matching

Tuition reimbursement

Parental leave

Employee Assistance Program

Disability insurance

Life insurance

Domestic partner benefits

Job summary

METTLER TOLEDO AutoChem Inc. seeks a Field Service Technician to install, repair, and maintain infrared reaction profiling and related instrumentation on-site at customer facilities.

You will act as a Trusted Advisor, delivering expert service, training, and issue resolution across pharmaceutical, biotechnology, and chemical industries. The role requires an Associate’s degree in engineering or related field and 4+ years of hands-on experience with electronic, electrical, mechanical, and computer

Qualifications

• Associate’s degree in chemistry, chemical, electrical, electronic or mechanical engineering, or related field.
• 4+ years of experience with troubleshooting electronic, electrical, mechanical, and computer systems.
• Experience with Infrared, Optics, Lasers, HPLC, GC, Mass Spectrometry is a plus.
• Excellent customer service and communication skills in English.
• Valid driver’s license and good driving record.
• Knowledge of Windows-based operating systems; MS Word, MS Excel, Internet Explorer

Responsibilities

• Perform on-site installations, repairs, upgrades, and maintenance of AutoChem instrumentation.
• Establish and maintain the “Trusted Advisor” role for all customer interactions.
• Complete advanced and expert level instructor led service product training.
• Document, communicate and manage customer issues with Sales, Service and Support.
• Proactively prioritize, schedule, track and execute service assignments to satisfactory completion.
• Document and report scheduling, utilization and escalation in a timely manner.
• Feedback non-conformance issues for quality enhancements and technical bulletins.
• Manage and control field inventory; manage administrative time and deliver required e-work accurately and timely.
• All other duties as assigned

Skills

Troubleshooting

Customer service

English communications

Education

Associate’s degree in engineering or related field

Tools

Windows OS

MS Word

MS Excel

Internet Explorer

Job description

Working at METTLER TOLEDO AutoChem Inc. (www.mt.com/autochem) means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products. As a strategic business unit within Mettler Toledo, AutoChem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents.

• Our instruments increase the efficiency and effectiveness of chemists and engineers.
• Our products help develop profitable, green, and safe scientific processes.
• We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  

Our Opening and Your Responsibilities

About Mettler Toledo

Working at METTLER TOLEDO AutoChem Inc. (www.mt.com/autochem) means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products. As a strategic business unit within Mettler Toledo, AutoChem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents.

Working at METTLER TOLEDO AutoChem Inc. (www.mt.com/autochem) means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products. As a strategic business unit within Mettler Toledo, AutoChem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents.

Our Opening and Your Responsibilities

Reporting to Field Service Team Leader, this position will be responsible for conducting on-site
installations, repairs, preventive maintenance and customer training (hardware, software and
limited applications), for assigned instrumentation and supporting Field Service, In-House
Repair, Sales, Customer Service and Product Management. The position will represent the
Mettler Toledo standard of ‘Trusted Advisor’ to our customers.

• Perform on-site installations, repairs, upgrades, and maintenance of assigned AutoChem
  instrumentation, including but not limited to infrared reaction profiling equipment, laser
  crystallization monitoring equipment, automated lab reactor and sampling solution
  systems, proprietary software and associated applications
• Establish and maintain the “Trusted Advisor” role for all customer interactions by
  delivering exceptional customer service, expertise, product positioning, lead generation
  and training throughout the product lifecycle
• Successfully complete advanced and expert level instructor led service product training
• Document, communicate and manage customer issues with Sales, Service and Support
• Proactively prioritize, schedule, track and execute service assignments to satisfactory
  completion
• Document and report scheduling, utilization and escalation in a timely manner
• Feedback non-conformance issues for quality enhancements and technical bulletins
• Manage and control field inventory
  Manage administrative time and deliver required e-work accurately and timely
• Quickly escalating ongoing, prolonged field situations to service management
• Demonstrates exemplary skills in customer relations and enhance customer satisfaction
  by providing value-added services (e.g. Equipment Qualification)
• Successful service agreement and key account management
• Manage all travel and support expense at or below budget
• All other duties as assigned
  

What You Need to Succeed

• Associate’s degree in chemistry, Chemical, Electrical, Electronic or Mechanical
  Engineering, or related field
• Minimum 4 years of experience with troubleshooting electronic, electrical, mechanical,
  and computer systems; or equivalent combination of education, military training, and
  hands‑on experience
  Job Description
• Experience with Infrared, Optics, Lasers, HPLC, GC, Mass Spectrometry, or background in
  Chemistry or Chemical Engineering is a plus
• Excellent customer service and communication skills both oral and written – English
  required
• Valid driver’s license and good driving record
• To perform this job successfully, an individual should have knowledge of
• Windows-based operating systems
• MS Word - Level 1
• MS Excel - Level 2
• Internet Explorer
  

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
  
• Tuition reimbursement,perks, and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee
  Assistance Program, and domestic partner benefits
  
• Global market strength and worldwide leadership in precision instrumentation
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards across Mettler Toledo
• 
  Global recognition for the quality of our products and services

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here.
Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [e-mail].