Field Service Engineer

Ambrell Corporation; City of Rochester (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Ambrell Corporation in Rochester, NY is seeking a field service engineer to repair Ambrell equipment at customer sites and in-house, covering current product lines and legacy gear.

Role includes delivering technical training, handling startup, installing and testing equipment in the field, and diagnosing complex issues. Travel up to 50% domestically and internationally is required.

Qualifications

• Ability to read schematics, wiring diagrams, and CAD drawings.
• Experience diagnosing down to component level.
• Good written and verbal communication.
• Willing to travel up to 50% domestically and internationally.
• Mechanical fixturing and instrumentation knowledge.
• Experience with electronic test equipment (DMM, oscilloscope, power logger, hi-pot tester) desired.
• Ability to operate in-house and on customer sites.

Responsibilities

• Provide repair of Ambrell equipment both in-house and at customer sites for current product lines and legacy equipment.
• Provide technical systems and applications training to customers both in-house and at customer sites, including classroom and hands on training.
• Start-up assistance of Ambrell equipment in the field including applications setup and testing
• Supports repair of customer equipment in house when not traveling.
• Customer interaction and remote triage, troubleshooting and diagnostics daily.

Skills

Troubleshooting techniques

Schematic reading

CAD drawings interpretation

Component level troubleshooting

Customer communication

Documentation

Field service travel

Tools

DMM

Oscilloscope

Power logger

Hi-pot tester

Temperature controllers

Job description

Description

• Provide repair of Ambrell equipment both in-house and at customer sites for current product lines and legacy equipment
• Provide technical systems and applications training to customers both in-house and at customer sites, including classroom and hands on training.
• Start-up assistance of Ambrell equipment in the field including applications setup and testing
• Supports repair of customer equipment in house when not traveling.
• Customer interaction and remote triage, troubleshooting and diagnostics daily.

Requirements

• Knowledge of troubleshooting techniques and familiarity with troubleshooting equipment is necessary.
• Must be able to read and understand schematic wiring diagrams, test procedures, water flow diagrams and-lay out drawings, and be able to check mechanical work to blueprint (CAD drawings).
• Ability to troubleshoot to the component level.
• Good organizational skills required. Paperwork must be complete, prompt, and accurate.
• Direct customer contact is a primary responsibility of this position.
• Applicant must be willing to travel up to as much as 50%, including domestic and international.
• Previous experience in induction heating desirable but not required.
• Must be physically capable of strenuous work and working in extreme conditions.
• Good written and verbal communications skills required.

Electronic background experience in:

• Proficient use of DMM, oscilloscope, power logger, hi-pot tester
• Temperature monitoring equipment including temperature controllers and pyrometers desirable
• Analog, digital and microprocessor circuits
• Power devices and related circuits
• Motors and general AC wiring
• PLC operation (desirable, not required)
• PCB Soldering to IPC-610 (desirable, not required)

Mechanical background experience in:

• Mechanical fixturing
• Temperature, pressure, and water flow circuits and monitoring equipment