Field Service Engineer

Peak Scientific; Cincinnati (OH); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player seeks a dedicated Field Service Engineer to provide high-level service and technical advice to customers across North America. This role emphasizes customer satisfaction and requires a self-motivated individual who can work independently and collaboratively. Responsibilities include performing routine service, emergency repairs, and installations while maintaining clear communication with clients and internal teams. The ideal candidate will have strong problem-solving skills, a customer-focused attitude, and a willingness to travel. Join a dynamic team that values innovation and respect, and be part of a company that prioritizes customer needs and fosters professional growth.

Qualifications

• Self-motivated individual who can work independently with minimal supervision.
• Strong problem-solving skills and ability to work under pressure.

Responsibilities

• Perform routine service, emergency repairs, and installations efficiently.
• Respond promptly to customer requests and maintain service documentation.
• Coordinate effectively with departments for customer support.

Skills

Self-motivated

Quick learner

Knowledge of pressure systems

Practical problem-solving skills

Strong communication skills

Customer-focused attitude

Ability to lift 50 pounds

Willingness to travel

Job description

Join to apply for the Field Service Engineer role at Peak Scientific.

Seeking candidates in or near Cincinnati, OH, must be able to travel.

Overview

• Provide high-level service and technical advice for Peak customers, OEMs, distributors, and internal staff.
• Work independently and collaboratively as part of a regional service team and the larger Peak NA service team.
• Be prepared to provide service regionally and across North America, including during holidays or staff absences.
• Ensure high customer satisfaction in service and support of Peak Scientific products.
• Work with Sales to drive generator and service business.

Duties and Responsibilities

• Perform routine service, emergency repairs, installations, training, and general support professionally and efficiently.
• Respond promptly to customer requests via phone and email.
• Provide clear and detailed Field Service Reports documenting work and parts used.
• Submit FSRs daily or as required.
• Maintain and replenish Van Stock, conduct inventory checks, and request stock increases proactively.
• Coordinate effectively with all departments within Peak NA for customer and product support.
• Escalate service issues and serious customer complaints to senior staff.
• Continuously update knowledge of the product range.
• Maintain company fleet vehicle.
• Manage expenses and submit accurate reports on time.
• Plan and book travel to ensure timely service delivery, obtaining approval for costly travel.
• Comply with health and safety protocols at customer sites.
• Complete required online training and recertification courses.
• Perform additional duties as assigned.

Skills and Qualifications

• Self-motivated with minimal supervision.
• Quick learner.
• Knowledge of pressure systems and transportable gases is a plus.
• Practical problem-solving skills and methodical approach.
• Ability to work under pressure and meet deadlines.
• Strong communication and interpersonal skills.
• Customer-focused attitude.
• Effective internal and external communication skills.
• Ability to lift 50 pounds regularly and work on the ground safely.
• Comfortable navigating uneven terrain and confined spaces.
• Ability to respond to dangerous situations safely.
• Willingness to travel via car and plane to customer sites.
• Valid Driver's License.

Living by the Peak Values

• Put Customer First: Prioritize customer needs in decisions and actions.
• Be Innovative: Stay curious and open to new ideas.
• Stay Agile: Be responsive, make timely decisions, and take accountability.
• Always Respectful: Be kind, supportive, and collaborative.
• Show Pride & Passion: Be proud of our work and enjoy it.

Additional Information

• Seniority level: Associate
• Employment type: Full-time
• Industries: Appliances, Electrical, Electronics Manufacturing

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