Field Service Technician, Sheetfed Electrical

Heidelberg; Massachusetts; On-site; USD 41,328 - 48,216; Full time

Job summary

Heidelberg USA is seeking a Field Service Technician specialized in Sheetfed electrical systems. You will install, troubleshoot, and repair electrical controls on Heidelberg Sheetfed presses at customer sites, with a company vehicle provided.

The role requires reading schematics, performing preventive maintenance, and delivering hands-on training while maintaining thorough service records and coordinating with installation teams.

Qualifications

• Experience in industrial electrical systems and controls.
• Ability to read and interpret electrical schematics/diagrams.
• Willingness to travel to customer sites (67–100%).
• Strong communication and customer service skills.

Responsibilities

• Troubleshoot, diagnose, and repair electrical and control system issues on Heidelberg Sheetfed printing equipment.
• Perform preventative maintenance and service on Sheetfed equipment under charge service and warranty programs.
• Interpret schematics, wiring diagrams, and system docs to identify faults and complete repairs.
• Install and support new or used equipment with qualified teams and coordinate relocations.
• Conduct scheduled inspections and document results with photos.
• Maintain service documentation for performance tracking and asset protection.
• Provide training on equipment operation and basic troubleshooting to customers.
• Complete administrative tasks including expense reports and time sheets.

Skills

Electrical troubleshooting

Reading schematics

Customer service

Valid driver's license

Travel readiness

Education

Associates degree or vocational apprenticeship

Job description

## Field Service Technician, Sheetfed ElectricalApplylocations: Kennesawtime type: Full timeposted on: Posted 3 Days Agotime left to apply: End Date: September 30, 2026 (30+ days left to apply)job requisition id: R2025-01472**Who are we:**Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team! **Are you looking for a challenge? That's what we offer!*** **Field Service Technician Sheetfed, Electrical** **Position Overview:** The Field Service Technician – Sheetfed (Electrical Focus) is responsible for installing, troubleshooting, diagnosing, and repairing Heidelberg Sheetfed printing equipment, with a primary focus on electrical and control system issues. This role supports customers by identifying electrical faults, performing repairs, and ensuring equipment operates safely and efficiently. Technicians also provide customer training on equipment operation and basic maintenance procedures. Technicians take ownership of service assignments and collaborate with installation teams, riggers, fellow technicians, and the technical helpdesk to resolve issues and complete installations. Strong knowledge of industrial electrical systems, machine controls, and the ability to interpret electrical schematics are essential for success in this role. This position requires travel to customer locations to provide on-site service and support. A company vehicle is provided. When travel extends beyond the assigned geographic area, airfare, lodging, rental car, and per-dem expenses are covered. Delivering professional, proactive, and consistent customer service is a key expectation of this role. **What you will do:** + Troubleshoot, diagnose, and repair electrical and control system issues on Heidelberg Sheetfed printing equipment. + Perform preventative maintenance and service work on Sheetfed equipment under charge service and service contract/warranty agreements. + Interpret electrical schematics, wiring diagrams, and system documentation to identify faults and complete repairs. + Install and support new or used equipment in coordination with qualified riggers and installation teams, including customer-requested equipment relocations. + Conduct scheduled equipment inspections (SS36 – 10, 20, 30, and annual inspections), ensuring proper documentation and photographs are completed. + Maintain accurate service documentation to support equipment performance tracking and protect both Heidelberg and customer equipment investments. + Provide customer training on equipment operation, electrical components, and basic troubleshooting procedures. + Demonstrate the value of Heidelberg service during customer visits and identify opportunities to support additional service or parts needs, including APS and car stock sales. + Maintain strong product knowledge and communicate effectively with customers and internal teams. + Complete all required administrative responsibilities in a timely manner, including expense reports, time sheets, escalation reports, inspection documentation, training requirements, and company vehicle maintenance. **Requirements:** + Technical training or experience in industrial electrical systems, electrical maintenance, or controls troubleshooting. + Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation. + Experience troubleshooting industrial equipment, automated machinery, or control systems. + Strong mechanical and electrical aptitude with the ability to diagnose equipment issues in the field. + Ability to work independently while managing service assignments and customer expectations. + Strong communication and customer service skills. + Valid driver’s license and ability to travel to customer locations. **Preferred Qualifications** + Associates degree, vocational apprenticeship, or job-related work experience 3-5 years minimum + Experience working with printing equipment, Sheetfed presses, or similar industrial machinery. + Knowledge of PLC-controlled systems, sensors, drives, and machine control interfaces. + Field service or technical support experience in a manufacturing or industrial environment. + Prior experience performing equipment installation or commissioning. **Travel:** + This position requires travel to customers sites covering the Central Region but not limited to this area, the position includes a company vehicle. When traveling outside of this geographical area all airfare, hotels and per diem are supplied. + Travel is required (67 to 100%) **Salary: $30 to $35 an hour** **Location: Massachusetts**