Field Service Engineer

Emerson; Charlotte (NC); Hybrid; USD 70,000 - 105,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

Emerson is seeking a Field Service Engineer based in Charlotte, NC. You will support installation, start-up, and operation of distributed control systems at customer sites, with up to 75% travel including overnights. A hybrid work option is available when not traveling.

You will troubleshoot, train, and advise customers while coordinating closely with internal teams to ensure successful system performance and reliability.

Qualifications

• Bachelor's degree in engineering, computer science or similar technical curriculum.
• Minimum 2 years of related experience engaging with customers for installation of control systems and networking equipment.
• Travel up to 75% of the time.
• Legal authorization to work in the United States without sponsorship now or in the future.

Responsibilities

• On-site instruction of customer personnel and updating maintenance procedures.
• Direct efforts of customer personnel during installation of control systems and routine modification/repair.
• Provide engineering advisory to customer and liaise within Emerson on equipment-related issues.
• Create complete and timely reports detailing problems encountered and services performed.

Skills

Field service

Troubleshooting

Customer engagement

Electrical/Controls

Education

Bachelor's degree in engineering

Tools

PLC programming

DCS software

SCADA

Networking setup

Job description

Job Description

If you are a

Job Description

If you are a Field Service Engineer looking for an opportunity to grow and develop professionally, Emerson has an exciting opportunity for you! Based in Charlotte, NC you will be a part of a team of customer support engineers who can analyze and solve engineering problems associated with the installation, start-up, and operation of relatively complex distributed control systems, sub-systems, and/or specific control equipment at customer locations.

This role requires extensive travel up to 75%, to include overnights (often 1-3 weeks at a time during spring and fall outage season), and some weekends. This position offers a Hybrid Work Option when not traveling.

At Emerson Power & Water Solutions, we help customers in the world’s most crucial industries tackle the challenges of modern life. As an industry-leading controls automation company, we drive innovation that makes the world healthier, safer, smarter, and more sustainable.

In This Role, Your Responsibilities Will Be:

• Perform a variety of related functions such as: on-site instruction of customer personnel; writing and modifying maintenance procedures; quality control tests and/or product evaluation.
• Direct efforts of customer personnel engaged in installation of control systems, sub-systems, equipment, or their routine modification/repair.
• Provide direct engineering advisory assistance to the customer, and liaison within the company, on issues dealing with the equipment or related matters.
• Create complete and timely reports on all activities with emphasis on defining problems encountered, services.

Who You Are:

You understand the importance and interdependence of internal customer relationships. You show a tremendous amount of initiative in tough situations and are exceptional at spotting and seizing opportunities and you acquire data from multiple and diverse sources when solving problems.

For This Role, You Will Need:

• Bachelor's degree in engineering, computer science or a similar technical educational curriculum, or relevant experience in lieu of education
• Minimum 2 years of related experience engaging with customers for the installation of control systems, loading application software, loading, installing and maintaining network equipment
• Be able to travel up to 75% of the time
• Legal authorization to work in the United States without sponsorship now or in the future

Preferred Qualifications That Set You Apart:

• Experience programming with PLC and/or DCS software
• SCADA and datalink experience
• Experience with Emerson Ovation software

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Learn more about our Culture & Values .

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [e-mail] .

About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!