Field Service Engineer

Instron; Oregon; Remote; USD 47,000 - 54,000; Full time

Benefits offered by this job

Home-based role

Job summary

Instron is seeking a Field Service Engineer for mechanical and electro-mechanical systems in the Pacific Northwest. This home-based role covers Oregon, Washington, and Idaho, with daily regional travel and occasional extended travel for training or special projects.

You will calibrate equipment, perform preventive maintenance, install and commission systems, and diagnose complex issues. Strong troubleshooting skills and ability to read schematics are essential for on-site support.

Qualifications

• Associate's or Bachelor's degree in Engineering Technology, Electronics, Mechanical Engineering, Mechatronics, or related field is preferred.
• Military technical experience or trade school training may substitute for a degree.
• Strong mechanical and electrical troubleshooting skills required.
• Ability to read electrical schematics and mechanical drawings.
• Comfortable with Windows-based computers and technical software.
• Excellent organization, communication, and customer service skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Travel to customer facilities to perform preventive maintenance, equipment calibration, troubleshooting and repairs, installation and commissioning of new systems.
• Diagnose mechanical, electrical, and software-related issues and provide guidance and hands-on training to customers.
• Complete accurate service documentation, field reports, and expense reports.
• Maintain professionalism and high customer satisfaction during every service visit.
• Follow all safety procedures and support customers across Oregon, Washington, and Idaho with occasional travel outside the region.

Skills

Troubleshooting

Electrical

Mechanical

Reading schematics

Windows & software

Communication

Independence

Education

Associate's or Bachelor's in Engineering Tech / Electronics / Mechanical / Mechatronics

Job description

Job Description

Field Service Engineer – Mechanical & Electro-Mechanical Systems

Location: Oregon, Washington, and Idaho (Remote/Home-Based)

About The Role

We are seeking a motivated Field Service Engineer to support customers throughout Oregon, Washington, and Idaho. This is a home-based position where you'll work independently while receiving the support of an experienced technical team. Every day is different. One day you may be calibrating precision testing equipment, the next installing a new system or troubleshooting a customer's critical production issue. You'll become the trusted technical expert our customers depend on to keep their equipment operating at peak performance.

What You'll Do

• Travel to customer facilities to perform:
  • Preventive maintenance
  • Equipment calibration
  • Troubleshooting and repairs
  • Installation and commissioning of new systems
• Diagnose mechanical, electrical, and software-related issues.
• Provide customers with technical guidance and hands-on training.
• Complete accurate service documentation, field reports, and expense reports.
• Maintain a high level of professionalism and customer satisfaction during every service visit.
• Follow all company and customer safety procedures.
• Support customers throughout New Jersey, with occasional travel to other regions as business needs require.

Travel

• Daily travel throughout Oregon, Washington, and Idaho.
• Routine overnight travel is approximately 10%, with occasional additional travel outside the region for training, customer support, or special projects.

What We're Looking For

We're interested in candidates who enjoy working with sophisticated equipment and have a passion for troubleshooting complex technical systems.

Preferred Qualifications Include

• Associate's or Bachelor's degree in Engineering Technology, Electronics, Mechanical Engineering, Mechatronics, or a related technical field.
• Military technical experience or trade school training may be considered in place of a degree.
• Strong mechanical and electrical troubleshooting skills.
• Ability to read electrical schematics and mechanical drawings.
• Comfortable working with Windows-based computers and technical software.
• Excellent organization, communication, and customer service skills.
• Ability to work independently with minimal supervision.

Experience That Will Set You Apart

• Previous field service experience.
• Preventive or corrective maintenance on electro-mechanical or servo-hydraulic equipment.
• Experience with materials testing systems.
• Experience delivering technical training to customers in both hands-on and classroom settings.
• Industrial automation or controls experience.

Why Instron?

At Instron, you'll work for a global technology leader while enjoying the flexibility and independence of a home-based field position. We invest heavily in technical training and professional development, giving our engineers the tools they need to succeed throughout their careers. You'll have the opportunity to support leading companies across industries including aerospace, medical devices, automotive, consumer products, pharmaceuticals, and higher education, helping them ensure the safety and quality of the products used around the world. If you're looking for a challenging role where your technical expertise directly impacts world-class manufacturers.

Compensation Information

This position has a starting salary range of $34.00 to $39.00 per hour. Pay is determined by several factors, including a candidate's experience, relevant skills, and qualifications.

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.