Field Service Engineer

Hamm, a Wirtgen Group company; Antioch (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Wirtgen America in Tennessee is seeking a Field Service Engineer to deliver on-site technical support for road construction equipment. The role requires travel to customer and dealer locations to troubleshoot issues and ensure machines operate at peak performance.

You will work with Wirtgen Specialists, maintain detailed records, and perform software updates or field campaigns as needed. The ideal candidate has an associate degree or equivalent and strong customer service skills, plus

Qualifications

• Associate's degree or equivalent from a two-year college or technical school.
• Two years of construction equipment-related experience.
• Excellent customer service and communication skills.
• Willingness to travel as needed to stay updated on Wirtgen products.
• Strong teamwork and proactive problem solving.
• Experience in a customer service or technical support role preferred.

Responsibilities

• Deliver exceptional customer service during troubleshooting.
• Travel to customer and dealer locations (about 75% travel).
• Identify and assist customers and dealers in resolving machine issues.
• Collaborate with Wirtgen Specialists and other team members to expedite repairs.
• Install new or modified equipment at customer facilities to ensure full functionality.
• Provide on-site technical assistance and report findings.
• Maintain detailed records of machine complaints and resolutions.
• Develop and conduct training on safe operation of equipment.

Skills

Customer service

Communication

Travel readiness

Field service

Team player

Troubleshooting

Education

Associate degree or equivalent

Job description

WIRTGEN AMERICA is a member of the WIRTGEN GROUP, and a John Deere Company, that specializes in the sales and service of road construction equipment and mining machinery incorporating the traditional product brands: WIRTGEN, VÖGELE, HAMM, and KLEEMANN.

We build our company with people like you who align with our values and our culture. Your knowledge, skills and abilities are what make our company strong and enable us to maintain the “Close to Our Customer” mindset. Working together as a cohesive, solution-oriented team, WIRTGEN AMERICA provides our customers in the U.S. and Canada with the highest level of quality products, service, and support.

We are seeking a

Field Service Engineer

Job Overview

The Field Service Engineer at Wirtgen America plays a vital role in delivering exceptional customer service and support during the troubleshooting process. This position involves traveling to customer and dealer locations to assist in resolving machine issues, ensuring that Wirtgen products operate at peak performance. The Field Service Engineer will collaborate with Wirtgen Specialists and use digital ticketing solutions to maintain effective communication with customers and dealers, while also keeping detailed records of machine complaints and resolutions.

Essential Duties And Responsibilities

• Deliver exceptional customer service and support during the troubleshooting process.
• Travel to customer and dealer locations (average about 75% travel).
• Identify and promptly assist customers and dealers in resolving machine issues.
• Collaborate with Wirtgen Specialists and other team members to expedite repairs and coordinate problem resolution.
• Install new or modified equipment at customer facilities to ensure full functionality according to specifications.
• Provide a communication link between the dealer and the company to ensure effective service is provided.
• Review performance reports and documentation from customers and dealer representatives.
• Inspect products to determine the nature and scope of problems and report findings to Manager.
• Provide on-site technical assistance and analyze review and inspection findings to determine the source of problems.
• Recommend repairs, replacements, or other corrective actions as needed.
• Perform software updates and field campaigns on machines either in the field or at dealer locations.
• Develop and conduct training on the safe operation of equipment, demonstrating skills to trainees, including team members, customers, and dealers.
• Maintain detailed records of machine complaints and resolutions, utilizing reporting systems for follow-up and communication

Education/Experience & Skills

• Associate's degree or equivalent from a two-year college or technical school; and/or two years of construction equipment-related experience.
• Fundamental knowledge of road construction equipment practices, including paving and compaction.
• Excellent customer service and communication skills (both written and verbal).
• Willingness to travel as needed to stay updated on Wirtgen products.
• Strong team player with a positive attitude and a commitment to promoting a collaborative work environment.
• Ability to analyze information, identify problems, and respond promptly to customer needs with a focus on providing top-tier service.
• Previous experience in a customer service or technical support role is preferred.

Physical Demands

While performing the duties of this job, the employee is frequently required to talk and hear, required to frequently sit, stand; walk use gross hand and finger dexterity, reach outward with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus. Must be able to travel 75% of time for extended periods.

Work Environment

While performing the duties of this Job, the employee is frequently working at an off-site location, with frequent exposure to moving mechanical parts; high, precarious places; outside weather conditions. The noise level in the work environment is usually moderate to loud.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you would like to learn more about Wirtgen America visit our website https://www.wirtgen-group.com/en-us/career/