Surface Mining Application Manager

WIRTGEN GROUP; Antioch (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

WIRTGEN AMERICA, a member of the WIRTGEN GROUP, seeks a Surface Mining Applications Manager to provide field-level technical support across the Surface Miner line. The role involves direct customer engagement, on-site demonstrations, and collaboration with service and mining teams to tailor solutions for specific sites.

The position requires strong geotechnical and mining knowledge, with travel about three weeks per month to consult with customers and conduct training.

Qualifications

• High school or GED equivalent required.
• Bachelor’s degree preferred or one to two years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Monitors machine performance and develops techniques to improve reliability, availability and performance.
• Establishes Surface Miner and cutting tools product expertise through market research, training, and customer/factory relationships.
• Keeps up with geotechnical, mining and application relevant parameters.
• Plans and conducts product training for customers with service/training teams.
• Recommends product changes to improve cost, performance, and applicability for customer needs.
• Performs demonstrations and assists in start-ups with customers, advising on site solutions.
• Develops mining methods to optimize the Surface Miner line and ensures adherence to industry standards.

Education

Bachelor’s degree

High school or GED

Job description

WIRTGEN AMERICA is a member of the WIRTGEN GROUP, and a John Deere Company, that specializes in the sales and service of road construction equipment and mining machinery incorporating the traditional product brands: WIRTGEN, VÖGELE, HAMM, and KLEEMANN.

Surface Mining Application Manager

Head Office: WIRTGEN AMERICA, Inc., Antioch, TN 37013, USA

Job Overview

The primary purpose of the Surface Mining Applications Manager’s role is to provide technical support and expertise in the field regarding every aspect (technical as application wise) of the whole Surface Miner product line by successfully accomplishing the following.

Essential Duties and Responsibilities

• Monitors existing machine performance and develops new techniques to improve reliability, availability and performance.
• Establishes her/himself as the Surface Miner and cutting tools product expert by conducting market research, attends training and fairs, participates in internal training opportunities, develops relationships with factory, customers and industry experts thereby accumulating relevant product and application knowledge.
• Constantly improves his/her knowledge of geotechnical, mining and application relevant parameters.
• In partnership with the service/training department plans, schedules and conducts product training for existing and potential new customers.
• Recommends and implements changes to product which would improve cost, performance, and overall applicability for customer-specific needs.
• Performs professional demonstrations (necessity to accompany/operate the machine and to monitor and document performance related details)
• Manages specific product start-ups in the field with customers, recommends specific job-site solutions.
• Produces competitive analysis materials, follows market trends, compares product with its key competitors.
• Works closely with service and the mining team to assist in finding technical solutions for customer-specific needs.
• Works in conjunction with the mining team on sales and application issues.
• Serves as the liaison between service department and concerns as reported by the end user.
• Promotes, recommends, monitors and predicts cutting tool consumption, performance and works in close cooperation with our system partner Betek to improve these tools.
• Travels on average 3 weeks a month to consult with customers to address pending issues, gives performance/cutting tool recommendations, conducts professional demonstrations and resolves application issues.
• Develop and recommend mining methods that optimize the potential of the Surface Miner line.
• Assures product adheres to the industry required standards and improves product by performing audits, tests and recommends internally/externally corrective actions to the service department/factory.

Education/Experience & Skills

High school or GED equivalent required. Bachelor’s degree is preferred or one to two years related experience and/or training; or equivalent combination of education and experience.

Physical Demands

While performing the duties of this Job, the employee is frequently required to stand; walk and talk or hear. The employee is occasionally required to sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; risk of electrical shock and vibration. The noise level in the work environment is usually loud.

If you would like to learn more about Wirtgen America visit our website https://www.wirtgen-group.com/en-us/career/