Field Service Engineer

Connectly Recruiting; Addison (IL); Presencial; USD 70 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

BCBS health plan

401K match

Travel expenses covered

Year-end bonus

Predictable schedule

Small team

Resumo da oferta

Connectly Recruiting is seeking a technically skilled Field Service Engineer to support Addison, IL-based industrial equipment and controls installations. You will travel to customer sites, install, calibrate, and repair systems, while also working back at the facility to document SOPs and improve service processes.

The role emphasizes hands-on diagnostics, customer training, and building lasting client relationships, with a 70% domestic travel expectation and occasional international trips.

Qualificações

• 2+ years hands-on maintenance, field service, or industrial technical experience.
• Experience with hydraulics, pneumatics, mechanical systems.
• Ability to read schematics and use diagnostic meters.
• BS, AAS, or technical certifications in electronics or engineering preferred.
• Strong communication and customer-facing skills.
• Willingness to travel 3–4 days per week, 70% domestically, with occasional international trips.

Responsabilidades

• Travel to customer locations to install, calibrate, troubleshoot, and repair equipment.
• Diagnose and resolve technical issues across electrical, controls, mechanical, hydraulic, and pneumatic systems.
• Provide hands-on training to customer personnel on operation, maintenance, and safety.
• Build and maintain strong customer relationships as primary contact for service needs.
• Identify and communicate upsell opportunities including service agreements and preventive maintenance.
• Relay field observations to internal teams for product and service improvements.
• Assist with in-house assembly and testing during non-travel periods.

Conhecimentos

Customer-facing skills

Problem solving

Reading schematics

Communication

Schedule management

Formação académica

BS or AAS in electronics/engineering

Ferramentas

Diagnostic tools

Descrição da oferta de emprego

Field Service Engineer – Industrial Equipment & Controls

Overview

We're hiring a technically Field Service Engineer to take on a pivotal role within a growing service operation based in Addison, IL. When you're at a customer site, you're the technical expert and the face of the company. When you're back at the facility, you're working on the back end, writing SOPs, converting paper records into digital systems, updating manuals, and putting real organizational structure around a service department that's ready to grow.

This is not a role where you show up, fix something, and move on. You'll leave a real mark on how this business delivers service.

Responsibilities

• Travel to customer locations to install, commission, calibrate, troubleshoot, and repair custom‑built testing and industrial equipment
• Diagnose and resolve technical issues across electrical, controls, mechanical, hydraulic, and pneumatic systems
• Provide hands‑on training to customer personnel covering proper operation, maintenance, and safety procedures
• Build and maintain strong customer relationships, serving as the primary point of contact for ongoing service needs
• Identify and communicate upsell opportunities including service agreements, calibration plans, and preventive maintenance programs
• Relay field observations and customer feedback to internal teams to support product and service improvements
• Assist with in‑house assembly and equipment testing during non‑travel periods

Requirements

• 2+ years of hands‑on maintenance, field service or industrial technical experience working on equipment; prefer manufacturing or military experience
• Working knowledge of hydraulics, pneumatics, and mechanical systems
• Ability to read schematics and work confidently with diagnostic tools and meters
• BS, AAS, or technical certifications in electronics, engineering, or a related field preferred; equivalent experience will be considered
• Polished, professional communication skills with a consultative approach in customer‑facing situations
• Comfortable identifying and discussing service opportunities directly with clients
• Organized and self‑directed, able to manage a full schedule with minimal oversight
• Willing to travel approximately 3-4 days / week, 70% domestically, with occasional international trips
• Valid driver's license and passport, or ability to obtain both

Benefits

• BCBS
• 401K match
• All travel expenses covered, including flights, hotels, meals, and mileage
• Year‑end bonus tied to company performance
• Predictable schedule with weekends consistently at home
• Small, collaborative team where your work is visible and your contributions matter