Field Service Engineer

Top Echelon Software, LLC; Addison (IL); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

BCBS

401K match

All travel expenses covered (flights,/

Year-end bonus

Predictable schedule

Small, collaborative team

Résumé du poste

Top Echelon Software, LLC is seeking a Field Service Engineer to support industrial equipment at customer sites in Addison, IL. You will install, calibrate, troubleshoot, and repair specialized equipment while also developing back-end SOPs and digital records for a growing service department.

You will train customer personnel, read schematics, and communicate service opportunities. Expect 70% travel domestically with some international trips; strong interpersonal skills are essential.

Qualifications

• 2+ years of hands-on maintenance or field service on industrial equipment.
• Knowledge of hydraulics, pneumatics and mechanical systems.
• Ability to read schematics and use diagnostic tools.
• BS/AS or technical certifications in electronics or engineering preferred.
• Strong communication; able to discuss service opportunities with clients.
• Willing to travel about 70% domestically and occasional international trips.

Responsabilités

• Travel to customer sites to install, commission, calibrate, troubleshoot, and repair equipment.
• Diagnose and fix issues across electrical, controls, mechanical, hydraulic, and pneumatic systems.
• Provide hands-on training to customer personnel.
• Maintain strong customer relationships as primary contact for service needs.
• Identify upsell opportunities like service agreements and preventive maintenance.
• Relay field observations to internal teams for product improvements.
• Assist with in-house assembly and testing during non-travel periods.

Connaissances

Field service experience

Electrical & controls

Hydraulics & pneumatics

Reading schematics

Customer communication

Travel readiness

Formation

BS/AS or technical certifications in electronics/engineering

Outils

Diagnostic tools & meters

Description du poste

Field Service Engineer – Industrial Equipment & Controls

Overview

We're hiring a technically Field Service Engineer to take on a pivotal role within a growing service operation based in Addison, IL. When you're at a customer site, you're the technical expert and the face of the company. When you're back at the facility, you're working on the back end, writing SOPs, converting paper records into digital systems, updating manuals, and putting real organizational structure around a service department that's ready to grow.

This is not a role where you show up, fix something, and move on. You'll leave a real mark on how this business delivers service.

Responsibilities

• Travel to customer locations to install, commission, calibrate, troubleshoot, and repair custom‑built testing and industrial equipment
• Diagnose and resolve technical issues across electrical, controls, mechanical, hydraulic, and pneumatic systems
• Provide hands‑on training to customer personnel covering proper operation, maintenance, and safety procedures
• Build and maintain strong customer relationships, serving as the primary point of contact for ongoing service needs
• Identify and communicate upsell opportunities including service agreements, calibration plans, and preventive maintenance programs
• Relay field observations and customer feedback to internal teams to support product and service improvements
• Assist with in‑house assembly and equipment testing during non‑travel periods

Requirements

• 2+ years of hands‑on maintenance, field service or industrial technical experience working on equipment; prefer manufacturing or military experience
• Working knowledge of hydraulics, pneumatics, and mechanical systems
• Ability to read schematics and work confidently with diagnostic tools and meters
• BS, AAS, or technical certifications in electronics, engineering, or a related field preferred; equivalent experience will be considered
• Polished, professional communication skills with a consultative approach in customer‑facing situations
• Comfortable identifying and discussing service opportunities directly with clients
• Organized and self‑directed, able to manage a full schedule with minimal oversight
• Willing to travel approximately 3-4 days / week, 70% domestically, with occasional international trips
• Valid driver's license and passport, or ability to obtain both

Benefits

• BCBS
• 401K match
• All travel expenses covered, including flights, hotels, meals, and mileage
• Year‑end bonus tied to company performance
• Predictable schedule with weekends consistently at home
• Small, collaborative team where your work is visible and your contributions matter