Field Service Dispatch & Operations Coordinator II

Socket.dev; Longmont (CO); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Free gym with 24/7 access

Free Electric Vehicle charging

Breakfast and Lunch Café

After hours Grab & Go snacks

Basketball court

Walking paths

Job summary

Stored Energy Systems (SENS) in Longmont, CO is seeking a Field Service Coordinator II to independently coordinate field service activities, including technician and vendor scheduling, customer communication, service documentation, and administrative support.

You will manage routine and moderately complex service requests, ensuring accurate information and timely updates, while supporting process improvements and guiding junior coordinators as needed.

Qualifications

• Associate degree in a relevant field with 2+ years field service coordination or related experience, or 4+ years' experience in lieu of a degree.
• Ability to independently coordinate multiple service requests, schedules, and priorities.
• Strong organizational, time-management, and follow-through skills.
• Strong attention to detail and commitment to accurate records.
• Effective written and verbal communication skills.
• Experience using ERP, CRM, service management, or similar systems.
• Ability to work with customers, technicians, Vendors, and cross-functional teams.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Independently coordinate and dispatch Field Service Technicians and approved Vendors for onsite service.
• Manage routine and moderately complex service requests from initial scheduling through service completion and documentation.
• Review service requirements, technician availability, geographic coverage, travel needs, and customer priorities when developing schedules.
• Adjust schedules and resource assignments in response to changing customer needs or disruptions.
• Communicate scheduling details, site requirements, service status, and changes to customers, technicians, Vendors, and internal stakeholders.
• Serve as a primary coordination contact for assigned customers, service requests, territories, or projects.
• Escalate complex, high-risk, or unresolved service issues to Field Service leadership.
• Create and maintain Purchase Orders and Vendor Task Orders; review vendor invoices for accuracy.

Skills

Coordination

Communication

Time management

Detail oriented

Record keeping

Customer service

Team collaboration

Multitasking

Education

Associate degree

Experience in lieu of degree

Tools

Syteline

HubSpot

ERP/CRM systems

Job description

Stored Energy Systems (SENS) in Longmont, CO is seeking a Field Service Coordinator II to independently coordinate field service activities, including technician and vendor scheduling, customer communication, service documentation, and administrative support.

You will manage routine and moderately complex service requests, ensuring accurate information and timely updates, while supporting process improvements and guiding junior coordinators as needed.