Field Service Dispatcher

Herc Rentals; San Antonio (TX); On-site; USD 80,231,000 - 97,424,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) match

Paid Time Off

Life & Disability Insurance

Employee Stock Purchase Program

Job summary

Herc Rentals is seeking a Field Service Dispatcher in the United States. You will answer calls, set schedules for field mechanics, and dispatch teams across locations while assessing service severity and coordinating parts and repairs.

You will communicate with customers and internal teams to ensure timely service and adherence to safety protocols. Ideal candidates have 3–5 years in heavy equipment/construction markets, strong data entry and logistics knowledge, and proficiency with Word/Excel.

Qualifications

• High school diploma or GED required.
• 3–5 years of experience in heavy equipment and/or construction markets preferred.
• Proficient data entry and computer skills.
• Strong understanding of logistics for heavy equipment movement.

Responsibilities

• Answer customer calls.
• Set work schedules for field mechanics.
• Prioritize, schedule and dispatch field service team across locations.
• Determine the severity of service requests and response approach.
• Ensure mechanics account for time and parts.
• Parts purchasing and timely repairs.
• Communicate repairs to locations, warranty, or replacements as needed.
• Coordinate with manufacturers and outside vendors to complete repairs.
• Provide updates to internal and external stakeholders.
• Follow safety culture and company procedures.

Skills

Strong interpersonal skills

Teamwork

Effective communication

Data entry skills

MS Word & Excel

Dispatch experience

Logistics knowledge

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026.

Job Purpose

A Herc Field Service Dispatcher is directly involved in addressing equipment breakdowns in the field, coordinating activities of field mechanics, maintaining data on service calls, communicating with internal and external customers, inventory control, ensuring equipment is service at regular intervals, and daily business reporting for multiple locations. This is an excellent opportunity for motivated self-starters.

What you will do...

• Answer customer calls
• Set work schedules for field mechanics
• Prioritize, schedule and dispatch field service team across the Puget Sound
• Determine the severity of service requests and how best to address them
• Ensure mechanics account for their time and parts
• Parts purchasing and ensuring timely repairs and work orders take place
• Communicate with Herc locations when repairs should be charged back to a customer, filed as warranty or when equipment needs to be replaced in the field
• Contact manufactures and outside vendors as necessary to complete repairs
• Communicate with internal and external stakeholders providing updates on repairs and services
• Other tasks, as assigned by management
• Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
• Support all team members
• Learn and follow all company procedures and protocols

Requirements

• High school or GED required
• Proven track record with a minimum 3-5 years of experience within the heavy equipmentand/or construction markets preferred
• Computer skills to support entering information into systems
• Basic knowledge of Microsoft Word and Excel Programs
• Must have good data entry skills
• Must have strong understanding of the logistics pertaining to the market and heavyequipment movement knowledge
• Prior Dispatch experience required
• Ability to effectively work on multiple assignments in the fast-paced environment of theconstruction industry

Skills

• Strong interpersonal skills
• Teamwork
• Ability to communicate effectively and efficiently

Pay Range:$28 - $34 per hour

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

• Medical, Dental, and Vision Coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual Health Visits
• 24 Hour Nurse Line
• 401(k) plan with company match
• Employee Stock Purchase Program

Life & Work Harmony

• Paid Time Off (Holidays, Vacations, Sick Days)
• Paid parental leave.
• Military leave & support for those in the National Guard and Reserves
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Auto & Home Insurance Discounts

Protecting You & Your Family

• Company Paid Life Insurance
• Supplemental Life Insurance
• Company Paid Disability Insurance
• Supplemental Disability Insurance
• Group Legal Plan
• Critical Illness Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.