Field Service Specialist

Herc Rentals; Gainesville (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Tuition reimbursement

Paid time off

Job summary

Herc Rentals is seeking a Field Service Specialist to coordinate service of equipment away from branch locations. You will dispatch field maintenance, assist in tracking costs, and input work orders.

You will communicate with rental customers and internal staff, coordinate road mechanics, order parts, and ensure customer satisfaction while adhering to company policies. This role requires a high school diploma and experience in heavy equipment or equipment rental service; Herc Rentals offers

Qualifications

• High School diploma with experience in the heavy equipment industry.
• Prior experience in the equipment rental industry within a service capacity.

Responsibilities

• Assist the Maintenance Supervisor with customer communications and troubleshooting calls.
• Process field service work orders.
• Order parts.
• Coordinate outside vendors.
• Coordinate and dispatch road mechanics.
• Ensure customer satisfaction and escalate issues to Maintenance Supervisor.
• Adhere to company policies and procedures.

Skills

Fleet maintenance

Customer service

Rapport with customers

Interpersonal communication

Technical diagnostics

Lift 50 lbs

Indoor outdoor work

Endurance

Education

High School diploma

Job description

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026.

Job Purpose

The Field Service Specialist will communicate with rental customers and internal staff to coordinate service of equipment away from branch locations. The Field Service Specialist will dispatch field maintenance, assist in tracking costs, and input work orders.

What you will do...

• Assist the Maintenance Supervisor with the following:
  • Communication with all customers, internal and external – including over the phone troubleshooting
  • Processing of field service work orders
  • Parts ordering
  • Coordination of outside vendors
• Coordinate and dispatch all road mechanics in a timely manner
• Ensure unparalleled customer satisfaction and raise customer issues to Maintenance Supervisor
• All other tasks assigned by Management
• Adhere to company policies and procedures

Requirements

• High School diploma with experience in the heavy equipment industry
• Prior experience in the equipment rental industry within a service capacity

Skills

• Understanding of fleet maintenance
• Customer service resolution
• Ability to develop rapport with customers
• Interpersonal communication
• Technical Diagnostics
• Ability to safely lift 50 pounds frequently
• Ability to work both indoors and outdoors as required
• Ability to sit, stand, and walk for extended periods
• Ability to perform repetitive tasks, including stretching, turning, twisting, and reaching overhead
• Ability to bend, crouch, squat, kneel, and stoop for extended periods

Pay Range:$20.00 - $25.00 per hour

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

• Medical, Dental, and Vision Coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual Health Visits
• 24 Hour Nurse Line

Life & Work Harmony

• Paid Time Off (Holidays, Vacations, Sick Days)
• Paid parental leave.
• Military leave & support for those in the National Guard and Reserves
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Auto & Home Insurance Discounts

Protecting You & Your Family

• Company Paid Life Insurance
• Supplemental Life Insurance
• Company Paid Disability Insurance
• Supplemental Disability Insurance
• Group Legal Plan
• Critical Illness Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.