Field Service Dispatcher

FailSafe Communications; San Antonio (TX); Hybrid; USD 39,000 - 47,000; Full time

Benefits offered by this job

Health benefits (medical, dental, and视

Life and disability insurance

401(k) with company match

Paid time off

Parental leave

Tuition reimbursement

Job summary

Herc Rentals is hiring a Field Service Dispatcher in San Antonio, TX. You will coordinate field mechanics, manage service calls, track parts and time, and communicate with customers and internal teams to ensure timely repairs.

The role requires 3–5 years in heavy equipment or construction markets, strong data entry and MS Word/Excel skills, and a multitasking mindset in a fast-paced environment.

Qualifications

• High school or GED required.
• 3-5 years of experience in heavy equipment or construction markets preferred.
• Computer skills to enter information into systems.
• Strong understanding of logistics for heavy equipment movement.
• Prior dispatch experience required.
• Ability to multitask in a fast-paced construction environment.

Responsibilities

• Answer customer calls.
• Set work schedules for field mechanics.
• Prioritize, schedule and dispatch field service team across the service area.
• Determine severity of service requests and best course of action.
• Ensure mechanics account for time and parts.
• Parts purchasing and ensuring timely repairs and work orders.
• Communicate with locations on charges, warranty, or replacements.
• Contact manufacturers and vendors to complete repairs.
• Provide updates to stakeholders on repairs and services.
• Participate in Herc Rentals Safety Culture and safety of team.
• Support all team members and follow company procedures.

Skills

Strong interpersonal skills

Teamwork

Listening skills

Communication skills

Dependability

Attention to detail

Customer service focused

Excellent communication

Strong computer skills

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title: Field Service Dispatcher

San Antonio, TX, USA, 78220

Employment Status: Full-time

Posting Start Date: 9/23/26

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026.

Job Purpose

A Herc Field Service Dispatcher is directly involved in addressing equipment breakdowns in the field, coordinating activities of field mechanics, maintaining data on service calls, communicating with internal and external customers, inventory control, ensuring equipment is service at regular intervals, and daily business reporting for multiple locations. This is an excellent opportunity for motivated self-starters.

What you will do...

• Answer customer calls
• Set work schedules for field mechanics
• Prioritize, schedule and dispatch field service team across the Puget Sound
• Determine the severity of service requests and how best to address them
• Ensure mechanics account for their time and parts
• Parts purchasing and ensuring timely repairs and work orders take place
• Communicate with Herc locations when repairs should be charged back to a customer, filed as warranty or when equipment needs to be replaced in the field
• Contact manufactures and outside vendors as necessary to complete repairs
• Communicate with internal and external stakeholders providing updates on repairs and services
• Other tasks, as assigned by management
• Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
• Support all team members
• Learn and follow all company procedures and protocols

Requirements

• High school or GED required
• Proven track record with a minimum 3-5 years of experience within the heavy equipmentand/or construction markets preferred
• Computer skills to support entering information into systems
• Basic knowledge of Microsoft Word and Excel Programs
• Must have good data entry skills
• Must have strong understanding of the logistics pertaining to the market and heavyequipment movement knowledge
• Prior Dispatch experience required
• Ability to effectively work on multiple assignments in the fast-paced environment of theconstruction industry

Skills

• Strong interpersonal skills
• Teamwork
• Listening skills
• Ability to communicate effectively and efficiently
• Dependability
• Attention to detail
• Customer service focused
• Excellent communication skills
• Strong computer skills

Req #: 71745

Pay Range: $28 - $34 per hour

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

• Medical, Dental, and Vision Coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual Health Visits
• 24 Hour Nurse Line
• Healthy Pregnancy Program
• Tobacco Cessation Program
• Weight Loss Program

Building Your Financial Future

• 401(k) plan with company match
• Employee Stock Purchase Program

Life & Work Harmony

• Paid Time Off (Holidays, Vacations, Sick Days)
• Paid parental leave.
• Military leave & support for those in the National Guard and Reserves
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Auto & Home Insurance Discounts

Protecting You & Your Family

• Company Paid Life Insurance
• Supplemental Life Insurance
• Accidental Death & Dismemberment Insurance
• Company Paid Disability Insurance
• Supplemental Disability Insurance
• Group Legal Plan
• Critical Illness Insurance
• Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.