Field Service Dispatcher

Dr. Mylissa's Medical Boutique; Londonderry, Northern (NH, KY); Hybrid; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

Life and Disability Insurance

401(k) with company match

Paid time off

Job summary

Herc Rentals in Londonderry, NH is seeking a Field Service Dispatcher. This full-time role coordinates field mechanics, tracks service calls, and maintains data for multiple locations.

You will answer customer inquiries, set schedules, and dispatch the team, ensuring timely repairs and clear updates to stakeholders. Ideal candidates have 3–5 years in dispatch or heavy equipment markets, strong computer and data-entry skills, and a high school diploma or GED.

Qualifications

• High school diploma or GED required.
• 3–5 years of dispatch or field service experience preferred in heavy equipment/construction markets.
• Proficient with Microsoft Word and Excel; solid data-entry skills.

Responsibilities

• Answer customer calls and coordinate field service.
• Set and manage work schedules for field mechanics across locations.
• Prioritize and dispatch field teams; determine service severity and next steps.
• Track parts, time entries, and ensure timely repairs and completed work orders.
• Communicate repairs status with customers, sites, and vendors; manage warranty charges when needed.

Skills

Interpersonal skills

Teamwork

Listening skills

Communication

Dependability

Attention to detail

Customer service

Computer skills

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

Job Title: Field Service Dispatcher

Londonderry, NH, USA, 3053

Employment Status: Full-time

Posting Start Date: 7/1/26

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026.

Job Purpose

A Herc Field Service Dispatcher is directly involved in addressing equipment breakdowns in the field, coordinating activities of field mechanics, maintaining data on service calls, communicating with internal and external customers, inventory control, ensuring equipment is service at regular intervals, and daily business reporting for multiple locations. This is an excellent opportunity for motivated self-starters.

What you will do...

• Answer customer calls
• Set work schedules for field mechanics
• Prioritize, schedule and dispatch field service team across the Puget Sound
• Determine the severity of service requests and how best to address them
• Ensure mechanics account for their time and parts
• Parts purchasing and ensuring timely repairs and work orders take place
• Communicate with Herc locations when repairs should be charged back to a customer, filed as warranty or when equipment needs to be replaced in the field
• Contact manufactures and outside vendors as necessary to complete repairs
• Communicate with internal and external stakeholders providing updates on repairs and services
• Other tasks, as assigned by management
• Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
• Support all team members
• Learn and follow all company procedures and protocols

Requirements

• High school or GED required
• Proven track record with a minimum 3-5 years of experience within the heavy equipmentand/or construction markets preferred
• Computer skills to support entering information into systems
• Basic knowledge of Microsoft Word and Excel Programs
• Must have good data entry skills
• Must have strong understanding of the logistics pertaining to the market and heavyequipment movement knowledge
• Prior Dispatch experience required
• Ability to effectively work on multiple assignments in the fast-paced environment of theconstruction industry

Skills

• Strong interpersonal skills
• Teamwork
• Listening skills
• Ability to communicate effectively and efficiently
• Dependability
• Attention to detail
• Customer service focused
• Excellent communication skills
• Strong computer skills

Req #: 67741

Pay Range: $26.00 - $29.00 Per Hour

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

• Medical, Dental, and Vision Coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual Health Visits
• 24 Hour Nurse Line
• Healthy Pregnancy Program
• Tobacco Cessation Program
• Weight Loss Program

Building Your Financial Future

• 401(k) plan with company match
• Employee Stock Purchase Program

Life & Work Harmony

• Paid Time Off (Holidays, Vacations, Sick Days)
• Paid parental leave.
• Military leave & support for those in the National Guard and Reserves
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Auto & Home Insurance Discounts

Protecting You & Your Family

• Company Paid Life Insurance
• Supplemental Life Insurance
• Accidental Death & Dismemberment Insurance
• Company Paid Disability Insurance
• Supplemental Disability Insurance
• Group Legal Plan
• Critical Illness Insurance
• Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.