Field Service Dispatch Coordinator

Peterson Holding Company; Hillsboro (OR); On-site; USD 48,000 - 64,000; Full time

Job summary

Peterson Power Systems, Inc. in Hillsboro, OR is seeking a Field Dispatcher to coordinate service technicians and materials for field repairs. The role includes opening work orders, verifying PO numbers, and ensuring timely communication with customers and technicians.

Experience in a heavy industrial environment and strong customer service skills are preferred. The position requires on-call duties, attention to safety, and adherence to company processes.

Qualifications

• High school diploma or GED required with 2+ years in customer service.
• Prior dispatching or heavy equipment experience preferred.
• Ability to open and manage work orders in DBS and coordinate field work.

Responsibilities

• Answer calls from customers and gather information to start repairs.
• Open and assign work orders in DBS with accurate PO/account details.
• Check machine warranty/status in SIS to assist technicians.
• Coordinate COD collection and payment methods at job end.
• Use VisionLink and scheduling tools to track technician locations.
• On-call rotation to respond to after-hours equipment issues.

Skills

Customer service

Heavy industrial

Dispatching

Scheduling

Education

High school diploma or GED

Tools

Dealer Business System (DBS)

Service Information System (SIS)

VisionLink

Scheduler program

PO/Accounts processes

Job description

Peterson Power Systems, Inc. in Hillsboro, OR is seeking a Field Dispatcher to coordinate service technicians and materials for field repairs. The role includes opening work orders, verifying PO numbers, and ensuring timely communication with customers and technicians.

Experience in a heavy industrial environment and strong customer service skills are preferred. The position requires on-call duties, attention to safety, and adherence to company processes.