Field Service Diesel Technician

Cummins Inc.; San Antonio (TX); Hybrid; USD 64,000 - 96,000; Full time

Job summary

An established industry player is seeking a talented Field Service Diesel Engine Technician to join their team in San Antonio. In this pivotal role, you will be responsible for performing complex repairs and rebuilds on diesel engines while ensuring top-notch customer service. You will utilize your technical expertise to diagnose issues and train junior technicians, all while adhering to health and safety standards. This role offers a competitive salary and a $5000 sign-on bonus, making it an excellent opportunity for skilled technicians looking to make a significant impact in their field.

Benefits

Sign-on Bonus

Relocation Package

Health and Safety Training

Qualifications

• Significant field service work experience with engine products.
• Expert level knowledge and customer service experience required.

Responsibilities

• Complete repairs and rebuilds on engine products in the field.
• Develop customer relations and ensure efficient service.

Skills

Engine Repair

Customer Service

Technical Coaching

Diagnostics

Health and Safety Compliance

Education

Vocational diploma from a relevant technical institution

Apprentice Trained Engine Technician

Tools

Electronic Service Tools

Mechanical Service Tools

Job description

DESCRIPTION

We are looking for a talented Field Service Diesel Engine Technician to join our team specializing in engine repairs for our Distribution Business in San Antonio, TX.

$5000 Sign on Bonus!

In this role, you will make an impact in the following ways:

• Complete repairs and rebuilds on engine products in the field
• Develop productive customer relations and ensure prompt and efficient attention to customer needs.
• Apply documented procedures and policies to complete repairs and schedule maintenance, including preparing required parts and tools
• Assist with completion of required documentation, such as work completed documentation, time sheets, warranty claims and quality forms, via handwritten forms or business system input screens
• Complete training in line with skill and business requirements
• Ensure adherence to all meaningful Health, Safety & Environmental policies, procedures and legislation and report any issues/incidents to their supervisor

RESPONSIBILITIES

Technician Level III: Significant relevant technician experience; qualified to perform work on most or all of the products in-scope for a technician at this location; frequently engaged in complex diagnosis and repair; requires minimal to no supervision; ability to effectively train and guide less experienced technicians of varying skillsets.

Competencies:

• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Develops talent - Developing people to meet both their career goals and the organization’s goals.
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
• Diagnostics Application - Translates customer complaints to develop troubleshooting plans; troubleshoots issues following guided workflows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaints to ensure they have been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
• Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
• Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
• Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers' cost of ownership; performs progressive damage checks following guidelines to restore to pre-failure condition.
• Service Documentation - Creates and verifies customer, equipment, and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from a relevant technical institution
• Locally valid driving permit
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Significant field service work experience
• Expert level knowledge of and/or experience with engine products
• Customer service experience
• Experience providing technical advice and coaching to more junior technicians (preferred)

QUALIFICATIONS

This position will require a Med-Card and we will also be required to complete a DMV driving report. ORDER, DOT Physical and DMV Report. CANDIDATE MUST BE 21 YEARS OLD. This position will be a part of the FTA pool. ORDER, FTA Drug Test.

DOT

• A CDL may be required to obtain upon hire
• Federal law requires a CDL holder to be 21 years of age or older
• A current valid license is required for this role
• This role requires a 5-year motor vehicle report, free from major violations
• This role requires the applicant to pass a Department of Transportation (DOT) physical
• 3 years driving experience
• This role is subject to Department of Transportation (DOT) driving regulations including Hours of Service and Electronic Log Booking Device use

-Federal law requires operators of commercial vehicles to be 21 years of age or older; the applicant must be 21 years of age.

• This position is subject to Federal Transit Administration random and pre-employment drug testing requirements. This role will be subject to ongoing random drug and alcohol testing.

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Technician

Min Salary $64000

Max Salary $96000

ReqID 2413475

Relocation Package Yes

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.