Field Service Coordinator

EarthCam; Upper Saddle River (NJ); On-site; USD 60,000 - 85,000; Full time

Job summary

Join a forward-thinking company as a Field Service Coordinator, where you will play a pivotal role in enhancing customer satisfaction through effective project management and coordination of field services. This position involves overseeing installations, ensuring safety protocols, and managing a dynamic team in a fast-paced environment. With a commitment to innovation and quality, you will be part of a team that values your contributions and offers continuous opportunities for personal and professional growth. If you thrive in a collaborative setting and are passionate about delivering exceptional service, this role is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Time Off

Free Breakfasts

Free Lunches

Snacks

Team BBQs

Annual Company Olympics

Qualifications

• 5 years' project management experience required.
• Minimum 3 years' experience with cross-functional teams.

Responsibilities

• Coordinate installations and service calls for clients.
• Manage daily processes and work orders for field staff.

Skills

Project Management

Negotiation Skills

Communication Skills

Problem Solving

Education

College Degree

Equivalent Experience

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

3 days ago Be among the first 25 applicants

Who We Are

Who We Are


EarthCam is the global leader in providing webcam content, technology and services. Founded in 1996, EarthCam provides live streaming video, time-lapse construction cameras, and Software-as-a-Service (SaaS) for AI-powered visual asset management, leveraged through our intuitive Control Center 8 dashboard which integrates with leading project management software. EarthCam leads the industry with the highest resolution imagery available, to empower building information modelling (BIM) and Virtual Design Construction (VDC) teams with actionable visual data. EarthCam's innovations include the world's first outdoor gigapixel panorama camera system, and the first ever 5G construction camera. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in Northern New Jersey.

EarthCam is seeking a proactive and detail oriented Field Service Coordinator to join our growing team.

Responsibilities

• Coordinate installations and service calls for clients who have purchased an EarthCam installation package
• Arrange site surveys, equipment installation, relocation, reactivation and removal
• Manage daily processes, events, work orders and assignments for field staff
• Create scopes of work for field teams and ensure adherence to policies
• Qualify contractors, oversee agreements and manage expectations
• Monitor work performance for continuous improvement
• Ensure safety protocols are always followed
• Define customers' needs via on site surveys, ensuring delivery of appropriate services
• Select and assign proper tools, resources, lifts and safety equipment for each job
• Prepare detailed documentation to prepare the technician for each specific task
• Oversee technicians via image verification for each major task, to document quality and safety
• Check in proactively and report progress regularly for each job
• Provide on-call support for field service technicians
• Facilitate onsite issue resolution and direct processes to win customer satisfaction
• Provide approvals to release field service technicians from jobsites upon proven completion of tasks
• Coordinate with Technical Support and Client Services teams
• Create post-job reports and develop continuous improvement initiatives
  
  
  

Requirements


Who YOU Are

• A passionate and empathetic advocate for the customer experience
• Persuasive and confident with excellent negotiation skills
• Ability to work well under pressure in a fast paced environment
• Able to handle complex projects with many moving parts adhering to project deadlines
• A leader who can navigate and overcome challenges and inspire others to follow
• Unfazed by fast-moving environments and quickly changing work prioritization
• Team player with focus on producing high-quality work with industry-leading results
• Demonstrates leadership acumen that recognizes when to act with urgency
• Diligent, detail oriented and organized
  
  
  

Qualifications

• 5 years' project management experience
• Minimum 3-years' experience working with cross-functional teams
• College degree or equivalent experience
• Strong oral and written communication skills required
• Proficient knowledge of Microsoft (Word, PowerPoint, Excel)
• Knowledge in construction is preferred
  
  
  

Benefits


What We Offer

The EarthCam package includes excellent salaries, bonuses, benefits, and constant opportunities for development - designed to create an entrepreneurial, invigorating and satisfying environment. Our benefits include:

• Health insurance (Single coverage 100% paid for by company)
• Dental and vision insurance
• 401K Plan (with aggressive company matching)
• Paid time off, plus paid holidays
• Regular free breakfasts, lunches and snacks
• Bicycles to ride around campus
• Team BBQs and annual company Olympics
  
  

Recruitment Fraud Disclaimer

EarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here.

https://www.earthcam.net/about/careers/recruitmentfraud/

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Non-profit Organizations and Primary and Secondary Education

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