Field Service Coordinator

Stanley Black & Decker; United States; On-site; USD 84,000 - 135,000; Full time

Benefits offered by this job

Discounts on Stanley Black & Decker工具

Comprehensive benefits

Job summary

Stanley Black & Decker is seeking a Field Service Coordinator to support demonstrations, service center operations, and end-user account growth nationwide. You will learn repair processes, inventory flows, and how to drive ROI for key customers in a dynamic, global environment.

The role emphasizes travel up to 80% and close collaboration with sales, product managers, and marketing programs to expand market share for DEWALT, BLACK+DECKER, CRAFTSMAN, and other brands.

Qualifications

• Bachelor's degree preferred.
• Minimum 3–5 years of sales and customer service.
• Experience with power tools and construction.
• Willingness to travel up to 80% within the specified sales territory and potentially outside of territory.
• Experience with Point of sales and entering purchase orders.

Responsibilities

• Work with the Sales and Field End User Specialist to conduct effective end-user demonstrations and product knowledge events.
• Gain operational experience by learning the different aspects of the Service Center including retail, back-end repair process, inventory management, and center profit and loss statements.
• Servicing and managing end-user accounts through strategic planning providing them with the best possible solutions for their business.
• Supporting service repair marketing programs, bringing awareness to new products and accessories, and utilizing marketing programs to convert competitive products to take market share.
• Responsible for growing the account base through aggressive prospecting for new customers in the market.
• Promote All Stanley Black & Decker brands by effectively utilizing marketing programming, leveraging field resources to drive sales through distribution partners converting end users through product placement and safety training.
• Regularly call on end-users to buy offices, and job sites within an assigned area, ultimately seeding products and driving end-user conversions.
• Identify new sales opportunities, create, and deliver value-added offerings to key decision makers while maintaining and delivering profitable ROI for SBD.
• Identify and execute SBD relationships with key end users, serve as liaison between product manager, market & all other SBD resources & teams.

Skills

Sales experience

Customer service

Power tools

Construction

Education

Bachelor's degree

Tools

POS systems

Job description

Field Service Coordinator

Come build your career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make the World. Sound like you? Join our top-notch team of more than 43,500 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER.

The Job

• Work with the Sales and Field End User Specialist to conduct effective end-user demonstrations and product knowledge events
• Gain operational experience by learning the different aspects of the Service Center including retail, back-end repair process, inventory management, and center profit and loss statements
• Servicing and managing end-user accounts through strategic planning providing them with the best possible solutions for their business
• Supporting service repair marketing programs, bringing awareness to new products and accessories, and utilizing marketing programs to convert competitive products to take market share
• Responsible for growing the account base through aggressive prospecting for new customers in the market
• Promote All Stanley Black & Decker brands by effectively utilizing marketing programming, leveraging field resources to drive sales through distribution partners converting end users through product placement and safety training
• Regularly call on end-users to buy offices, and job sites within an assigned area, ultimately seeding products and driving end-user conversions
• Identify new sales opportunities, create, and deliver value-added offerings to key decision makers while maintaining and delivering profitable ROI for SBD
• Identify and execute SBD relationships with key end users, serve as liaison between product manager, market & all other SBD resources & teams

The Person

You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• Bachelor's degree preferred
• Must have a minimum of 3-5 years of sales and customer service
• Experience with power tools and construction
• Willingness to travel up to 80% within the specified sales territory and potentially outside of territory. May need to travel up to two weeks at a time
• Experience with Point of sales and entering purchase orders

The Details

You'll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your wellbeing.

Discounts on Stanley Black & Decker tools and other partner programs.

And More

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We're visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That's where you come in. Join us!

#LI - remote

The Total Target Cash Compensation range for this position is $84,000.00 - $135,200.00

This is the lowest to highest total target cash compensation range we would pay for this role at the time of this posting. Total target cash compensation offered may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. This role is eligible for a sales incentive plan or commission. Therefore, the total target cash compensation range is inclusive of base salary and target variable cash compensation. Please note that salary is only one component of total rewards at Stanley Black & Decker.

The target cash compensation range listed in this job posting reflects the range for the primary location specified. The cash compensation range may vary for other locations.

The successful candidate may be eligible for annual merit increases.