Field Service Technician

Stanley Black & Decker, Inc.; Massachusetts; On-site; USD 46,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, life

Vision

401(k)

Tuition reimbursement

Employee Stock Purchase Plan

Job summary

Stanley Black & Decker invites applications for a Field Service Technician position in Charleston, MA. You will troubleshoot, maintain, modify, and repair the regional rental fleet and customer equipment on-site while assisting customers and sales representatives with technical problems.

You will also perform in-house demonstrations, weld samples for sales, and support field operations including boiler outage service, cycle counts, shipping/receiving, and deliveries.

Qualifications

• AA or equivalent from a two-year college or technical school.
• Ability to read and interpret safety rules and maintenance instructions.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to calculate discounts, interest, proportions, and volume.
• Must be able to frequently lift and/or move up to 50 pounds.

Responsibilities

• Troubleshoot, maintain, modify, and repair the regional rental fleet, including stud welding systems, power sources, and field diesel vehicles.
• Troubleshoot, maintain, modify, and repair customer equipment.
• Assist customers in person and via the telephone with equipment, accessory, and technical problems.
• Assist sales representatives in person and via the telephone with equipment, accessory, and technical problems.
• Perform in-house demonstrations for customers.
• Weld samples for sales representatives and customers.
• Perform as a boiler outage service technician as required.
• Perform cycle counts as directed.
• Perform shipping and receiving responsibilities when required.
• Complete company deliveries to various customer/warehouse locations as needed.
• Occasionally perform general building maintenance.

Skills

Troubleshooting

Customer service

Communication

Safety compliance

Mathematical calculations

Physical strength

Education

Associate degree (AA) or equivalent

Job description

Field Service Technician Charleston, MA, United States

Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

As a Field Service Technician, you’ll be part of our Nelson Stud Welding commercial team working as an on-site employee.

• Troubleshoot, maintain, modify, and repair the regional rental fleet, including stud welding systems, power sources, and field diesel vehicles.
• Troubleshoot, maintain, modify, and repair customer equipment.
• Assist customers in person and via the telephone with equipment, accessory, and technical problems.
• Assist sales representatives in person and via the telephone with equipment, accessory, and technical problems.
• Perform in-house demonstrations for customers.
• Weld samples for sales representatives and customers.
• Perform as a boiler outage service technician as required.
• Perform cycle counts as directed.
• Perform shipping and receiving responsibilities when required.
• Complete company deliveries to various customer/warehouse locations as needed.
• Occasionally perform general building maintenance.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it.

You also have:

• Associate degree (AA) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, fractions, area, circumference, and volume.
• Must be able to frequently lift and/or move up to 50 pounds.

The Details:

You’ll receive a competitive salary and a great benefits plan, including: Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.

Discounts on Stanley Black & Decker tools and other partner programs.

And More: We want our company to be a place you’ll want to be – and stay.

Being part of our team means you’ll get to: Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. Learn: Have access to a wealth of learning resources, including our digital learning portal. Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences. Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

We Don’t Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet.

Career Opportunity

Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

Learning & Development

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the‑art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

Visa Sponsorship

This role is not eligible for visa sponsorship (H1B, OPT/CPT, TN etc).

Salary Range

The Salary range for this position is $45,700.00 - $73,600.00. This is the lowest to highest annual full-time salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker. The salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations. The successful candidate may be eligible for annual merit increases.