Field Service Coordinator

barrywehmiller; Baltimore (MD); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company match

Paid time off

Job summary

BW Papersystems is seeking a Field Service Coordinator to manage technician schedules for installations, repairs, and maintenance, while building strong customer relationships and ensuring timely follow-up on inquiries. You will coordinate site visits, select optimal resources, and promote preventative maintenance services, contributing to efficient field operations and high customer satisfaction.

The role requires strong communication, organization, and use of MS Office in a fast-paced

Qualifications

• Excellent communication and interpersonal skills; able to solve problems and collaborate with diverse teams.
• Superior customer service skills with professionalism.
• Exceptional organizational skills in a fast-paced environment.

Responsibilities

• Coordinate customer site visits with customers and internal teams to ensure timely resource allocation.
• Select optimal resources for service trips based on problem description, team capability, location, and duration.
• Foster positive customer relationships and focus on satisfaction and retention.
• Plan and execute shipments using shipping schedules and orders for efficient deliveries.
• Identify quality issues and implement corrective actions to prevent recurrence.
• Review work orders for accuracy and completeness and adjust as needed.
• Escalate complex issues and seek continuous improvement opportunities with supervisors.
• Promote preventative maintenance services to customers.
• Maintain database of field service team availability, location, and skills.

Skills

Communication

Customer service

Organizational skills

MS Office

Education

High School Diploma or Equivalent

Tools

Microsoft Suite

Job description

About Us:

BW Papersystems, part of the Barry-Wehmiller Group, builds capital equipment that transforms paper into products for consumers - every day, around the world. We offer innovative technologies, service and parts, and years of global experience in corrugating, finishing; slitting and packaging; stationery; bookbinding and security documents. Customers rely on our machines to produce and convert items such as corrugated boxes, folding cartons, passports, notebooks, copy paper, board, and coated and other specialty papers. For more information, visit bwpapersystems.com.Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Job Description:

As a Field Service Coordinator at BW Papersystems, your primary responsibility will be managing technician schedules for equipment installations, repairs, and maintenance tasks. Additionally, you will play a crucial role in building and maintaining strong customer relationships, ensuring timely follow-up on inquiries and requests. Your contributions will directly impact the efficiency and effectiveness of our field service operations.

Job Responsibilities:

• Coordinate customer site visits by liaising with customers and internal support team to ensure timely resource allocation.
• Determine optimal resource selection for service trips based on technical problem description, team member's capability and location, duration of trip, and other pertinent factors.
• Foster positive relationships with customers, prioritizing customer satisfaction and retention.
• Utilize shipping schedules and orders to plan and execute shipments and deliveries efficiently.
• Identify and report internal and external quality issues, implementing corrective measures to prevent recurrence.
• Review work orders and related documentation for accuracy and completeness, making adjustments as required.
• Seek guidance from supervisors for complex or critical issues, promptly identifying and addressing continuous improvement opportunities.
• Proactively engage with customers to promote preventative maintenance services.
• Maintain database of field service team members' availability, location, time-off, skills, etc.

Required Education and Experience:

• High School Diploma or Equivalent
• Experience using Microsoft Suite (required)
• Excellent communication and interpersonal skills, capable of independently solving problems and collaborating with diverse teams.
• Superior customer service skills with the ability to remain calm and professional in all situations.
• Exceptional organizational skills in a fast-paced environment.

The approximate pay range for this position is$24-30/hour. Please note that the pay range is a good faith estimate at the time of posting and may vary based on factors such as experience, skills, and geographic location. Our complete benefits package includes medical, dental, and vision insurance; paid time off; 401k plan with company match…all starting on day one!

At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

Company:

Bw Papersystems