Sales Coordinator

BW Converting; Kansas City (KS); On-site; USD 38,000 - 52,000; Full time

Job summary

BW Converting is seeking a Parts Sales Coordinator to support our Parts Sales Representatives in handling customer requests, order entry, and processing of returns.

This role requires basic ERP/CRM use, strong organization, attention to detail, and excellent communication to coordinate with internal teams and maintain accurate records.

Qualifications

• A high school diploma or equivalent is required.
• Administrative work experience is desired.
• Proficiency with MS Office and basic data entry.

Responsibilities

• Perform order entry using ERP and processing tools.
• Update orders and maintain ship complete status.
• Manage customer returns and credits.
• Coordinate with internal departments on orders.
• Process credit card purchases and maintain ERP/CRM records.
• Generate reports and support ongoing operations.
• Handle other duties as assigned.

Skills

MS Office

Organizational skills

Attention to detail

Customer focus

Instills Trust

Drives results

Effective communication

Process optimization

Education

High school diploma

Tools

ERP system

CRM system

Job description

About Us:

BW Converting is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies — Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies and Northern Engraving and Machine. These industry leaders offer trusted brands and innovative technologies in the design, manufacture, and service of high-performance converting and packaging machinery for the tissue, nonwovens, hygiene, bag-converting, mailing, and printing industries.

About Us:

BW Converting is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies — Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies and Northern Engraving and Machine. These industry leaders offer trusted brands and innovative technologies in the design, manufacture, and service of high-performance converting and packaging machinery for the tissue, nonwovens, hygiene, bag-converting, mailing, and printing industries.

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Job Description:

The Parts Sales Coordinator position with work in partnership with the Parts Sales Representatives to support customer requests.

ESSENTIAL FUNCTIONS:

• Perform order entry utilizing the ERP system and electronic processing tools.


• Update orders as needed.


• Maintain Ship Complete orders.


• Update customer third party order platforms and portals.


• Create Return Goods Authorization and manage customer returns for credit, repair, or warranty.


• Determine root cause of incorrect shipment issues and resolution. Create Quality Incident Reports.


• Update customer documentation with shipping information.


• Create credits and debits.


• Coordinate with internal departments


• Process credit card purchases.


• Maintain records within the ERP system, CRM, and other documentation systems.


• Generate, prepare, and distribute reports.


• Perform other duties as assigned.

EDUCATION & EXPERIENCE:

• A high school diploma or equivalent is required.


• Administrative work experience is desired.

KNOWLEDGE, SKILLS, ABILITIES:

• Demonstrated proficiency in MSOffice.


• Demonstrated organizational skills and attention to detail.

COMPETENCES:

• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.


• Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.


• Drives Results - Consistently achieving results, even under tough circumstances.


• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.


• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

LEADERSHIP RESPONSIBILITY:

This position does not directly lead other team members.

WORK ENVIRONMENT/PHYSICAL DEMANDS:

• Typically sits, grasps items and performs keyboarding for occasional operation of a computer


• Stand, walk, bend, reach or otherwise move about occasionally


• Lift, move, or otherwise transfer items up to 30 lbs. occasionally


• Occasional exposure to typical machine shop physical hazards


• Travel by air or car occasionally

This job description has been designed to indicate the general nature and level of work performed by team members within this classification. It’s not intended to be construed as an exhaustive list of all responsibilities, duties and skills, and is subject to change at any time.

At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.

Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

Company:

BW Converting